We performed a comparison between Freshdesk and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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Freshdesk is ranked 1st in Customer Experience Management with 27 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in Customer Experience Management. Freshdesk is rated 8.4, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM, whereas Xtraction for CA Service Management [EOL] is most compared with .
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