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LiveAgent vs TeamSupport comparison

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LiveAgent

Read 2 LiveAgent reviews
312 views|127 comparisons
100% willing to recommend
TeamSupport Logo

TeamSupport

Read 2 TeamSupport reviews
120 views|72 comparisons
100% willing to recommend
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between LiveAgent and TeamSupport based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
Ogechi O.
Prioritizes tasks and easily organizes messages and responses
Working with LiveAgent helped us with our support contracts. We are a call center company; we were contracted by First Bank of Nigeria. When we... Read more →
Anonymous User
Stable, easy to install, and cost effective, but it needs better integration and data management
It allows us to manage our customer's incidents for trouble tickets.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature was how the solution helped us to prioritize tasks.""Provides service level optimization."

More LiveAgent Pros →

"The two most valuable features are the portal and reporting."

More TeamSupport Pros →

Cons
"Connection to other softwares could be improved.""There are other products that are more popular."

More LiveAgent Cons →

"It needs better integration with other tools like Jira."

More TeamSupport Cons →

Pricing and Cost Advice
Information Not Available
  • "The price is approximately $70 per agent, per month."

    • More TeamSupport Pricing and Cost Advice →

    Ranking
    33rd
    out of 59 in Help Desk Software
    Views
    312
    Comparisons
    127
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    42nd
    out of 59 in Help Desk Software
    Views
    120
    Comparisons
    72
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.
    Comparisons
    Learn More
    QualityUnit
    TeamSupport
    Overview

    Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

    Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

    TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

    With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

    Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

    Sample Customers
    Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
    Nokia, American Lung Association, Fujifilm, NBA, Comcast
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    768,740 professionals have used our research since 2012.

    LiveAgent is ranked 33rd in Help Desk Software while TeamSupport is ranked 42nd in Help Desk Software. LiveAgent is rated 8.0, while TeamSupport is rated 7.0. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". LiveAgent is most compared with , whereas TeamSupport is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.