LiveAgent vs Teamwork comparison

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312 views|127 comparisons
100% willing to recommend
Teamwork Logo
596 views|390 comparisons
100% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between LiveAgent and Teamwork based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
768,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Provides service level optimization.""The most valuable feature was how the solution helped us to prioritize tasks."

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"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.""It is a very stable solution...The initial setup of Teamwork is easy.""The setup was very easy. Deployment was very fast for us. We started using it within two weeks."

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Cons
"Connection to other softwares could be improved.""There are other products that are more popular."

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"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution.""The product is expensive. It needs to have a more robust and customizable calendar.""The product could be improved with more integrations and a mobile app."

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Pricing and Cost Advice
Information Not Available
  • "My company makes annual payments towards the licensing costs of the solution."
  • "We negotiate on pricing since we are a long-term user."
  • More Teamwork Pricing and Cost Advice →

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    Top Answer:Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports.
    Top Answer:The product is expensive. It needs to have a more robust and customizable calendar.
    Top Answer:We use the product to design online courses. It also helps us with media production and marketing.
    Ranking
    33rd
    out of 59 in Help Desk Software
    Views
    312
    Comparisons
    127
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    23rd
    Views
    596
    Comparisons
    390
    Reviews
    2
    Average Words per Review
    321
    Rating
    8.5
    Comparisons
    Learn More
    Overview

    Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

    Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

    Teamwork is a comprehensive project management and collaboration software that enables teams to work together efficiently and effectively. With its wide range of features and intuitive interface, Teamwork helps streamline workflows, improve communication, and increase productivity.

    One of the key features of Teamwork is its task management capabilities. Users can create tasks, assign them to team members, set due dates, and track progress. This ensures that everyone is on the same page and deadlines are met. Additionally, users can create task dependencies, allowing for better coordination and sequencing of work.

    Teamwork also offers powerful collaboration tools. Users can create and share documents, files, and notes, making it easy for team members to access and collaborate on important information. The software also includes a messaging feature, enabling real-time communication and reducing the need for lengthy email threads.

    Another notable feature of Teamwork is its time-tracking functionality. Users can log their time spent on tasks, providing valuable insights into project progress and resource allocation. This feature is particularly useful for tracking billable hours and ensuring accurate invoicing.

    Teamwork also offers robust project planning and scheduling capabilities. Users can create project timelines, set milestones, and allocate resources. The software provides a visual representation of project progress, allowing teams to easily identify bottlenecks and adjust timelines accordingly.

    Furthermore, Teamwork integrates with a wide range of third-party applications, such as Google Drive, Dropbox, and Slack, enhancing collaboration and streamlining workflows. The software also offers mobile apps, enabling users to stay connected and productive on the go.

    Sample Customers
    Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
    PayPal, eBay, Disney, Forbes, Microsoft studios, Spotify Vevo, Lenovo, HP, Honda
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Educational Organization51%
    Computer Software Company9%
    Financial Services Firm7%
    Government5%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise52%
    Large Enterprise36%
    Buyer's Guide
    Help Desk Software
    April 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    768,740 professionals have used our research since 2012.

    LiveAgent is ranked 33rd in Help Desk Software while Teamwork is ranked 23rd in Project Management Software with 3 reviews. LiveAgent is rated 8.0, while Teamwork is rated 8.4. The top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". LiveAgent is most compared with , whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.