We performed a comparison between ManageEngine Desktop Central MSP [EOL] and TeamViewer Remote Management based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"Easy to manage and it looks good."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The interface is intuitive, easy to use, and has a low learning curve."
"The endpoint management is great."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"We use the product to communicate."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"TeamViewer Remote Management is easy to use and user-friendly."
"I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
"The most valuable feature is the ease of use. Using this solution enables us to get support easily."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
"The initial setup of TeamViewer Remote Management is very simple."
"Almost all the features are valuable to me, like the scalable feature and its highly interactive software."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"Stability is sometimes negatively affected by updates."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"The solution’s stability could be improved."
"The security could be improved."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"I would like to see better pricing, more customization, and increased automation."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"The security of the solution could be more secure."
"I'm not sure if the security is ideal. They could work to improve it."
"The connectivity could improve."
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ManageEngine Desktop Central MSP [EOL] doesn't meet the minimum requirements to be ranked in Remote Monitoring and Management (RMM) with 7 reviews while TeamViewer Remote Management is ranked 3rd in Remote Monitoring and Management (RMM) with 33 reviews. ManageEngine Desktop Central MSP [EOL] is rated 9.0, while TeamViewer Remote Management is rated 8.4. The top reviewer of ManageEngine Desktop Central MSP [EOL] writes "Responsive support, a straightforward setup, and great endpoint management". On the other hand, the top reviewer of TeamViewer Remote Management writes "Highly stable and scalable solution". ManageEngine Desktop Central MSP [EOL] is most compared with NinjaOne, whereas TeamViewer Remote Management is most compared with Azure Bastion, NinjaOne, Datto Remote Monitoring and Management and Kaseya VSA.
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