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OpenText Service Manager vs salesforce.com Desk.com [EOL] comparison

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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between OpenText Service Manager and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Tomasz Kadlewicz
Customizable, flexible, and reliable
It's the point of control for managing issues and offers control in the implementation of the changes. It's had a positive impact in general in our... Read more →
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."

    • More OpenText Service Manager Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Micro Focus Service Manager?
    Top Answer:The initial setup is easy.
    Read all 11 answers   →
    What needs improvement with Micro Focus Service Manager?
    Top Answer:The product's technical support services need improvement.
    Read all 11 answers   →
    What is your primary use case for Micro Focus Service Manager?
    Top Answer:We use the product for infrastructure, profile, and incident management.
    Read all 10 answers   →
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    Earn 20 points

    Ranking
    17th
    out of 59 in Help Desk Software
    Views
    1,367
    Comparisons
    924
    Reviews
    7
    Average Words per Review
    353
    Rating
    7.3
    Unranked
    In Help Desk Software
    Comparisons
    Also Known As
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Desk.com, Salesforce Assistly
    Learn More
    OpenText
    Salesforce
    Overview

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Sample Customers
    resultspositive, Globicon
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Top Industries
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm14%
    Manufacturing Company12%
    Comms Service Provider7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise65%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    768,740 professionals have used our research since 2012.

    OpenText Service Manager is ranked 17th in Help Desk Software with 48 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. OpenText Service Manager is rated 7.2, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM, whereas salesforce.com Desk.com [EOL] is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.