We compared Microsoft Exchange Online Protection and TitanHQ SpamTitan based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"Defender helps us prioritize threats across our organization."
"Does a thorough job of examining email and URLs for malicious content."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"Defender enables us to secure all 365-related activity from a single place. It gives us visibility into everything happening in Outlook, protecting us against phishing and other email-based threats. Defender helps us detect any suspicious behaviors."
"Microsoft Defender for Office 365's most valuable features are safe attachments and safe links."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"In general, my company is happy with Microsoft support...My company hasn't faced any stability issues with the solution."
"The solution's stability is very, very good. I didn't face any problems in the last year."
"The most valuable feature of Microsoft Exchange Online Protection is the accidental release of information protection capabilities. Additionally, the solution is easy to use."
"The solution uses artificial intelligence and machine learning, so you don't need train it to detect something. The detection and response times are short. It's an excellent product."
"It's definitely scalable."
"It is easy to configure, easy to use, easy to add exclusions, easy to track, and easy to add anything else if you want."
"Online Protection's most valuable feature is its admin interface."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward."
"It has reduced the risk of getting viruses from emails by almost a hundred percent. We are giving services to hundreds of companies, and it makes our work a lot easier when SpamTitan is filtering threats."
"We have absolutely seen ROI. The regained productivity hours that we were able to claim since we automated the email protection have been really good. Our team of three people has seen an increase in our productivity, by around 30%, since implementing SpamTitan."
"The discovery work to resolve [issues] has gotten so much easier because we can see what's going on right at the edge of our incoming and our outgoing mail. A regular tech support dude can log in... and get a very practical view of what is going on..."
"The user interface is great. Everything is in the browser; it is easy to set up and there are not a lot of tabs."
"If it can stop all the garbage from getting through, then it is definitely a time saver. It is more protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network."
"It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us."
"SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox."
"I'd like some additional features any product can give me to protect our environment in a better way."
"The pre-sales cost calculations could be more transparent."
"Configuration requires going to a lot of places rather than just accessing one tab."
"There is room for improvement in terms of reporting."
"Microsoft security solutions work as expected. They are constantly updating the solutions to make them better. At the same time, the changes can impact a customer's environment, and we need to adjust settings. Sometimes we aren't aware of the changes, and nothing is pushed from the backend automatically."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"There's room for improvement regarding the time frame for retrieving emails."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"It would be helpful for customers if Plan 1 features were included with EOP."
"Online Protection has an issue in that it doesn't provide an option to stop impersonation."
"Some features, like encryption, are not available."
"It wasn't easy or intuitive enough for me to start using it. So, the reason was that the solution changed."
"If a company wants to put in line back-to-back anti-spam solutions, they need to work on that part because Microsoft recommends either you use EOP as a front line or you don't use it."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability."
"The tool's classification for bulk email is cumbersome."
"The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement."
"The interface looks a little dated and could be modernized."
"There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times."
"They can increase some of the reporting around user logins. In order for us to make that determination, we have to pull down reports. They could make it a bit easier."
"The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved."
"The quarantine report frequency could be better."
"The stability of SpamTitan is equivalent to other email security solutions that I have previously used. Some of them have more bells and whistles that you can add. For example, inside the email subject line, you can put in the words encrypt secret, or secure. Then, it will automatically secure that email and send an email to the person who is supposed to receive it. They can identify it for themselves in a series of different Q&A questions. That is sometimes a deciding factor for clients."
"The report comes out every morning. If a valid email gets blocked, I won't know about it until the next morning unless I log into the system to check, but it's quite a bit of work. Some users have requested that they get the report more often than once a day. If someone booked an airline flight or something that's time-sensitive and it gets blocked, they wouldn't find out until the next day. By then, it's probably too late. They would like notifications more often than once daily."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
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Microsoft Exchange Online Protection (EOP) is ranked 10th in Anti-Malware Tools with 34 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Barracuda Email Security Gateway, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Sophos Email, Avanan and Trend Micro Email Security. See our Microsoft Exchange Online Protection (EOP) vs. TitanHQ SpamTitan report.
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