We performed a comparison between Sophos Email and TitanHQ SpamTitan based on real PeerSpot user reviews.
Find out in this report how the two Office 365 Protection solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The benefit that stands out to me is the ability for multiple individuals to collaborate simultaneously within the same document. Additionally, there is the option to save the document directly in the integrated OneDrive or SharePoint."
"Defender helps us prioritize threats across our organization."
"The basic features are okay and I'm satisfied with the Defender."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"The email protection is excellent, especially in terms of anti-phishing policies."
"Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of various email campaigns, pinpointing where they emanate from, and identifying the individuals within our organization who are affected."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts."
"There are many features that are important, but among those, the spam protection feature is very valuable. It help us to safeguard the email against phishing and ensures that there is maximum security enabled for our communication processes. It has a huge role in protecting our emails from potential threats."
"Good VIP protection, time of click protection and the Sandstorm feature."
"The most valuable feature is its email security."
"I find the comprehensive features of Sophos Email most valuable."
"Sophos Email is in the cloud and integrated with its firewall."
"It is a stable solution...It is a scalable solution."
"Sophos Email offers encryption and malware protection, provides visibility into emails, has 99% accuracy in catching spam, enhances organizational safety, integrates with various vendors like Microsoft, is deployable with any email service, prevents data loss, features authentication rules, synchronizes with Active Directory and Azure, and includes a self-service portal. The product is very flexible."
"The mail scanning is most valuable. They've been very good. We've used other ones, and everything else seems to be substandard than this. The other thing that I found helpful with SpamTitan was the ability to import rules from other appliances."
"It lowers the amount of junk email you have to go through and delete."
"The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch."
"It works as it should. It allows users to manage emails that they receive, meaning they can set up whitelists and blacklists."
"Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company."
"I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails."
"I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not."
"If all you have is a solution that looks at every piece of email and applies the same types of rules, you don't get a very smart solution. Whereas, if you can do it per mailbox or per domain, like you can with SpamTitan, that means you are effectively able to configure it almost per-user, which is great."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"The GUI is sometimes slow to fetch the device report and could be improved."
"Microsoft sometimes has downtime, and we'll get several incidents coming in back to back. We have a huge backlog of notifications, many of which may be false positives. However, there might be serious alerts, so we can't risk dismissing all of them at once."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"There is room for improvement in terms of reporting."
"We noticed that from time to time, Microsoft's stability does have problems. Sometimes the service goes up and down. Sometimes they change without prior notice."
"Configuration requires going to a lot of places rather than just accessing one tab."
"Enhancing rule creation and customization features would provide users with greater control over their email security settings."
"A lot of legit emails get quarantined."
"There have been some issues with compatibility and effectiveness, particularly when integrating it with our firewall. The main challenge has been email protection, especially due to compatibility issues and difficulties with log access and email relay configuration."
"Sophos Email has few improvements to implement, including the handling of incoming emails in the systems. It needs to add additional feature that helps in enhancing the scanning processes of these emails. While adding these features, it should work towards improving the current features also."
"Their technical support is slow to respond."
"The main drawback is regarding the technical support."
"Sophos Email needs to increase the number of promos."
"The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge."
"If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML."
"What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"We would like to improve the number of quarantine reports received per day. At the moment, only one is received within 24 hours. So, there are a number of complaints that we get from customers who want to improve the reporting of the quarantined emails since they only get one copy per day. This means they may not receive other emails that have been received after they get the report. So, we would like SpamTitan to improve on the frequency of the quarantine report."
"SpamTitan's logging features could be improved. The logs are hard to deal with because you need to download the log as a text file. Then you need to search through this text file to find what you need."
"The solution is very slow, it crashes and we have difficulties getting emails."
"SpamTitan doesn't allow you to customize the frequency of reports. Sometimes our users complain that they cannot control how often SpamTitan's report comes. Users get a daily report, but some would prefer a notification every time an email is quarantined."
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Sophos Email is ranked 3rd in Office 365 Protection with 25 reviews while TitanHQ SpamTitan is ranked 1st in Office 365 Protection with 76 reviews. Sophos Email is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Sophos Email writes "Ensures that there is maximum security enabled for our communication processes". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Sophos Email is most compared with Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Proofpoint Email Protection, Barracuda Email Security Gateway and Cisco Secure Email, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Avanan and Trend Micro Email Security. See our Sophos Email vs. TitanHQ SpamTitan report.
See our list of best Office 365 Protection vendors and best Email Security vendors.
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