Chris ArtibiseService Manager at Baker Computers Ltd
Anonymous UserSystem Administrator at a consultancy
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"We like that this solution is in real-time, it gives us real-time monitoring."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"I would like to see notifications sent with SMS."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"The solutions could improve by adding more features."
"They have good technical support but it's not excellent."
"It's expensive and out of our budget."
"We use SolarWinds RMM on a pay-as-you-go monthly basis, so the cost can be highly variable because it depends on a few factors such as how many devices you need to support and what extra features you want to use. The more devices you have, the more you'll pay, and the same goes for extras."
"There is a license required for this solution."
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With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able™ RMM.
N-able Remote Monitoring & Management is ranked 5th in Remote Monitoring and Management Software with 5 reviews while Pulseway is ranked 66th in Network Monitoring Software with 1 review. N-able Remote Monitoring & Management is rated 8.4, while Pulseway is rated 0.0. The top reviewer of N-able Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". On the other hand, the top reviewer of Pulseway writes "Shows the real monitoring of the systems and lets us know how much memory is being used". N-able Remote Monitoring & Management is most compared with SolarWinds NPM, N-able N-central, ConnectWise Automate, Zabbix and Fortinet FortiSIEM, whereas Pulseway is most compared with SCCM, Kaseya VSA, Zabbix, Fortinet FortiSIEM and Spiceworks.
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