We performed a comparison between Kaseya VSA and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Kesaya is highly configurable."
"The most valuable features of this solution are automation, inventory, and patch management."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Provides efficient automation."
"The ease of access and ease of use was great."
"The setup is simple."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"The solution has great workflow and server modules."
"It gives you remote control and has a mobile app."
"Sometimes, the product misinterprets the functionality of a machine."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"The agent-based monitoring solution can be improved."
"The stability of the solution is good but it can be improved."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"The product's user interface is an area with certain shortcomings where improvements are required."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"The solution does not allow you to make a script for just one customer."
"They have good technical support but it's not excellent."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"There are some bugs or glitches."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Pulseway is ranked 14th in Remote Monitoring and Management (RMM) with 6 reviews. Kaseya VSA is rated 7.6, while Pulseway is rated 8.6. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and ManageEngine Patch Manager Plus, whereas Pulseway is most compared with Zabbix, Microsoft Configuration Manager, PRTG Network Monitor, Spiceworks and N-able N-sight Remote Monitoring & Management. See our Kaseya VSA vs. Pulseway report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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