We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The patching is very efficient and we can rely on the alerts that we receive."
"The remote support is the most valuable aspect of the solution."
"The training that we received was quite good."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable part of this solution is the security features that it offers."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The agent-based monitoring solution can be improved."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"They have good technical support but it's not excellent."
"The pricing is quite good and we are satisfied with it."
"It depends on what products you want. Kaseya loves packages, and if you are packaging, it is more affordable. If you're not packaging, it tends to be a little bit more expensive than others."
"I think it costs more than ManageEngine."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
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Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.
Kaseya VSA is ranked 3rd in Remote Monitoring and Management Software with 6 reviews while Pulseway is ranked 56th in Network Monitoring Software with 1 review. Kaseya VSA is rated 7.4, while Pulseway is rated 0.0. The top reviewer of Kaseya VSA writes "Efficient patching and good alert system, but the interface needs updating and technical support needs improvement". On the other hand, the top reviewer of Pulseway writes "Shows the real monitoring of the systems and lets us know how much memory is being used". Kaseya VSA is most compared with Microsoft Endpoint Configuration Manager, Quest KACE Systems Management, Datto Remote Monitoring and Management, ConnectWise Automate and NinjaRMM, whereas Pulseway is most compared with ConnectWise Automate, N-able Remote Monitoring & Management, Microsoft Endpoint Configuration Manager, Zabbix and SolarWinds NPM.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.