We performed a comparison between New Relic and OpenText Diagnostics based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"It has helped us maintain a much higher uptime than we had previously."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."
"We are able to drill down and see what is going on in the system."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"It is a software solution as a service, so I don't have to manage it on-premise."
"They have baseline level alerting."
"For banking and telecom solutions, it's been quite useful."
"The diagnostics and configuration are the solution's most valuable aspects."
"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"The interface could be more user friendly."
"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."
"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."
Earn 20 points
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText Diagnostics is ranked 33rd in Application Performance Monitoring (APM) and Observability with 4 reviews. New Relic is rated 8.6, while OpenText Diagnostics is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText Diagnostics writes "Very good for transaction level monitoring, but expensive and HP needs better support and training". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText Diagnostics is most compared with Dynatrace, AppDynamics, Broadcom DX Application Performance Management and Accedian Skylight.
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