Compare NICE inContact CXone vs. Nuance IVR

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Top Answer: Being able to listen in on a call, which is exceptionally good with training.
Top Answer: It could improve the quality of calls.
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Ranking
2nd
out of 15 in IVR Systems
Views
534
Comparisons
293
Reviews
6
Average Words per Review
434
Rating
9.0
3rd
out of 15 in IVR Systems
Views
803
Comparisons
666
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
Compared 10% of the time.
Compared 20% of the time.
Compared 18% of the time.
Compared 18% of the time.
Also Known As
NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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NICE
Nuance
Overview

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. We work with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, enabling an exceptional agent and customer experience—every time and on every channel. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global leadership can help you transform every experience and customer relationship for lasting results.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE inContact’s platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.


    Creating a positive opinion of your company means making it easy for customers to get what they need. With Nuance IVR, your callers will feel like they're talking with their very own personal assistant.
    Offer
    Learn more about NICE inContact CXone
    Learn more about Nuance IVR
    Sample Customers
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best BuyHome Credit Bank, Acer America
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider22%
    Insurance Company11%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider26%
    Insurance Company7%
    Media Company4%

    NICE inContact CXone is ranked 2nd in IVR Systems with 6 reviews while Nuance IVR is ranked 3rd in IVR Systems. NICE inContact CXone is rated 9.0, while Nuance IVR is rated 0.0. The top reviewer of NICE inContact CXone writes "Enables us to have full visualization on all metrics and to manage and staff our center as necessary". On the other hand, NICE inContact CXone is most compared with Genesys Cloud, Genesys PureConnect, Five9, Verint Workforce Engagement Cloud and Cisco Webex Contact Center, whereas Nuance IVR is most compared with Convergys Intelligent Voice Portal, West Holly, Verint Vovici and Cisco CCX.

    See our list of best IVR Systems vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.