Compare NICE Workforce Optimization vs. WalkMe Employee Productivity

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Ranking
Views
987
Comparisons
894
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Views
37
Comparisons
18
Reviews
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Average Words per Review
0
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Also Known As
NICE SmartCenter, SmartCenter
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Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

WalkMe's Digital Adoption Platform increases employee productivity by encouraging employees to learn and engage with onscreen guidance, while tracking system usage and offering insights on how to improve user adoption. Implementing WalkMe helped us greatly increase productivity in the sales team.

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Learn more about NICE Workforce Optimization
Learn more about WalkMe Employee Productivity
Sample Customers
Harte-Hanks Inc.
Hershey's, HP, Ulta Beauty, Sumitomo Corporation, Thermofisher, Roche, Hulu, Adobe
Top Industries
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider15%
Media Company9%
Insurance Company9%
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NICE Workforce Optimization is ranked 4th in Workforce Engagement Management while WalkMe Employee Productivity is ranked 12th in Workforce Engagement Management. NICE Workforce Optimization is rated 0.0, while WalkMe Employee Productivity is rated 0.0. On the other hand, NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Genesys Cloud, Calabrio WFM and Avaya Workforce Engagement, whereas WalkMe Employee Productivity is most compared with .

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.