Compare NICE Workforce Optimization vs. WalkMe Employee Productivity

NICE Workforce Optimization is ranked 6th in Workforce Engagement Management while WalkMe Employee Productivity is ranked 14th in Workforce Engagement Management. NICE Workforce Optimization is rated 0, while WalkMe Employee Productivity is rated 0. On the other hand, NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization and Calabrio WFM, Calabrio Workforce Management, whereas WalkMe Employee Productivity is most compared with .
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Also Known As
NICE SmartCenter, SmartCenter
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NICE
WalkMe
Overview
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.

WalkMe's Digital Adoption Platform increases employee productivity by encouraging employees to learn and engage with onscreen guidance, while tracking system usage and offering insights on how to improve user adoption. Implementing WalkMe helped us greatly increase productivity in the sales team.

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Sample Customers
Harte-Hanks Inc.Hershey's, HP, Ulta Beauty, Sumitomo Corporation, Thermofisher, Roche, Hulu, Adobe
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