Oracle Service Cloud vs. SugarCRM

Oracle Service Cloud is ranked 2nd in CRM with 9 reviews vs SugarCRM which is ranked 12th in CRM with 2 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of SugarCRM writes "Very basic UX and UI, but does what it says on the tin". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. SugarCRM is most compared with Siebel CRM, Microsoft Dynamics CRM and SAP CRM.
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Quotes From Members Comparing Oracle Service Cloud vs. SugarCRM

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295,587 professionals have used our research since 2012.
Ranking
RANKING
Views
3,022
Comparisons
1,430
Reviews
8
Followers
248
Avg. Rating
8.8
Views
1,899
Comparisons
913
Reviews
2
Followers
137
Avg. Rating
4.5
Top Comparisons
Top Comparisons
Compared 20% of the time.
See more Oracle Service Cloud competitors »
Compared 19% of the time.
Compared 13% of the time.
Compared 11% of the time.
See more SugarCRM competitors »
Also Known As
Also Known AsOracle RightNow
Website/Video
Website/VideoOracle
SugarCRM
Overview
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
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Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Top Industries
Top Industries
No Data Available
VISITORS READING REVIEWS
Retailer
23%
Marketing Services Firm
13%
Government
11%
Healthcare Company
7%
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