Oracle Service Cloud vs. SugarCRM

Oracle Service Cloud is ranked 2nd in CRM with 9 reviews vs SugarCRM which is ranked 12th in CRM with 2 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of SugarCRM writes "Very basic UX and UI, but does what it says on the tin". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. SugarCRM is most compared with Siebel CRM, Microsoft Dynamics CRM and SAP CRM.

Oracle Service Cloud

SugarCRM

18174

Oracle Service Cloud

Based on 9 reviews.

18532

SugarCRM

Based on 2 reviews.

Most Helpful Review

ColinCampbell

Consultant at a tech services company

Researched KANA Enterprise but chose Oracle Service Cloud.

When I initially started using it, it was for a travel company at the same time as bad weather closed the major airports in the south of England.... Read more »

Michael Deaver

Strategic Human Relations Leader at Michael Deaver Talent Management Coaching & Consulting

The user interface makes it difficult to use over time. It is a good, basic out-of-the-box solution.

It was used for a period of time as our primary CRM for handling clients.

Download Free Report

Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM.

Download now

295,587 professionals have used our research since 2012.

Quotes From Members Comparing Oracle Service Cloud vs. SugarCRM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

See Which Vendors Are Best For You Use our free recommendation engine to learn which CRM solutions are best for your needs. See Recommendations 295,587 professionals have used our research since 2012.
Ranking
RANKING	2nd out of 52 In CRM Views 3,022 Comparisons 1,430 Reviews 8 Followers 248 Avg. Rating 8.8	12th out of 52 In CRM Views 1,899 Comparisons 913 Reviews 2 Followers 137 Avg. Rating 4.5
Top Comparisons
Top Comparisons	Siebel CRM vs. Oracle Service Cloud Compared 20% of the time. Microsoft Dynamics CRM vs. Oracle Service Cloud Compared 17% of the time. Salesforce Service Cloud vs. Oracle Service Cloud Compared 17% of the time. See more Oracle Service Cloud competitors »	Siebel CRM vs. SugarCRM Compared 19% of the time. Microsoft Dynamics CRM vs. SugarCRM Compared 13% of the time. SAP CRM vs. SugarCRM Compared 11% of the time. See more SugarCRM competitors »

Also Known As
Also Known As	Oracle RightNow
Website/Video
Website/Video	Oracle	SugarCRM
Overview
Overview	Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example. A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution. A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field. A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy. Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies. For more information visit https://cloud.oracle.com/en_US/service-cloud	Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
OFFER
Request Demo Request Demo Learn more about Oracle Service Cloud.	Learn more about SugarCRM Learn More
Sample Customers
Sample Customers	Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.	Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Top Industries
Top Industries	No Data Available	VISITORS READING REVIEWS Retailer 23% Marketing Services Firm 13% Government 11% Healthcare Company 7%

Download Free Report

Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM.

Download now

295,587 professionals have used our research since 2012.

See also Oracle Service Cloud Reviews, SugarCRM Reviews, and our list of Best CRM Companies.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.