Oracle Service Cloud vs. SugarCRM

As of February 2019, Oracle Service Cloud is ranked 2nd in CRM with 12 reviews vs SugarCRM which is ranked 11th in CRM with 2 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of SugarCRM writes "Very basic UX and UI, but does what it says on the tin". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. SugarCRM is most compared with Microsoft Dynamics CRM, Siebel CRM and Pega CRM.
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Oracle Service Cloud Logo
3,320 views|1,276 comparisons
SugarCRM Logo
1,986 views|686 comparisons
Most Helpful Review
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: January 2019.
316,051 professionals have used our research since 2012.
Quotes From Members

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Use our free recommendation engine to learn which CRM solutions are best for your needs.
316,051 professionals have used our research since 2012.
Ranking
2nd
out of 53 in CRM
Views
3,320
Comparisons
1,276
Reviews
12
Followers
272
Avg. Rating
9.2
11th
out of 53 in CRM
Views
1,986
Comparisons
686
Reviews
2
Followers
126
Avg. Rating
4.5
Top Comparisons
Compared 25% of the time.
Compared 35% of the time.
Compared 20% of the time.
Compared 15% of the time.
Also Known As
Oracle RightNow
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Oracle
SugarCRM
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM. Updated: January 2019.
316,051 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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