Compare Oracle Service Cloud vs. SugarCRM

Oracle Service Cloud is ranked 2nd in CRM with 5 reviews while SugarCRM which is ranked 9th in CRM with 1 review. Oracle Service Cloud is rated 9.6, while SugarCRM is rated 4.0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, the top reviewer of SugarCRM writes "The user interface makes it difficult to use over time. It is a good, basic out-of-the-box solution". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Oracle Sales Cloud, whereas SugarCRM is most compared with Microsoft Dynamics CRM, SAP CRM and Pega CRM.
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Oracle Service Cloud Logo
3,705 views|1,112 comparisons
SugarCRM Logo
2,160 views|553 comparisons
Most Helpful Review
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359,658 professionals have used our research since 2012.
Ranking
2nd
out of 54 in CRM
Views
3,705
Comparisons
1,112
Reviews
6
Average Words per Review
197
Avg. Rating
9.3
9th
out of 54 in CRM
Views
2,160
Comparisons
553
Reviews
1
Average Words per Review
269
Avg. Rating
4.0
Top Comparisons
Compared 27% of the time.
Compared 20% of the time.
Compared 17% of the time.
Compared 15% of the time.
Also Known As
Oracle RightNow
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SugarCRM
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
Offer
Learn more about Oracle Service Cloud
Learn more about SugarCRM
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: July 2019.
359,658 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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