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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: November 2019. 384,324 professionals have used our research since 2012. |
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Ranking | |
Views 1,702 Comparisons 1,029 Reviews 5 Average Words per Review 168 Avg. Rating 9.6 | Views 718 Comparisons 496 Reviews 0 Average Words per Review 0 Avg. Rating N/A |
Top Comparisons | |
Compared 26% of the time. Compared 15% of the time. Compared 14% of the time. | Compared 34% of the time. Compared 20% of the time. Compared 17% of the time. |
Also Known As | |
Oracle RightNow | |
Learn | |
Oracle | SugarCRM |
Overview | |
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud | Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site. |
Offer | |
Learn more about Oracle Service Cloud | Learn more about SugarCRM |
Sample Customers | |
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc. | Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor |
See also Oracle Service Cloud Reviews, SugarCRM Reviews, and our list of Best CRM Companies.