Compare Oracle Service Cloud vs. SugarCRM

Oracle Service Cloud is ranked 3rd in CRM with 5 reviews while SugarCRM is ranked 14th in CRM. Oracle Service Cloud is rated 9.6, while SugarCRM is rated 0. The top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". On the other hand, Oracle Service Cloud is most compared with Siebel CRM, Oracle Sales Cloud and Microsoft Dynamics CRM, whereas SugarCRM is most compared with Microsoft Dynamics CRM, Pega CRM and QuickBase.
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Oracle Service Cloud Logo
1,702 views|1,029 comparisons
SugarCRM Logo
718 views|496 comparisons
Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: November 2019.
384,324 professionals have used our research since 2012.
Quotes From Members

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384,324 professionals have used our research since 2012.
Ranking
3rd
out of 59 in CRM
Views
1,702
Comparisons
1,029
Reviews
5
Average Words per Review
168
Avg. Rating
9.6
14th
out of 59 in CRM
Views
718
Comparisons
496
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 26% of the time.
Compared 34% of the time.
Compared 20% of the time.
Compared 17% of the time.
Also Known As
Oracle RightNow
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Oracle
SugarCRM
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
Offer
Learn more about Oracle Service Cloud
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Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: November 2019.
384,324 professionals have used our research since 2012.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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