Crm customer engagement centers report from it central station 2017 07 01 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Freshworks and others in CRM Customer Engagement Centers.
218,735 professionals have used our research on 5,617 solutions.
Chart Key
Average Rating
Average rating based on reviews
Number of total page views
Number of times compared to another product
Total number of reviews on IT Central Station
Number of followers on IT Central Station
The total ranking of a product (and the bar length) is based on a weighted aggregate ranking. For Views, Comparisons, Reviews, and Followers the score is calculated as follows: The product with the highest count in each area gets the highest available score of 17.5 points. Every other product gets assigned points based on its total in proportion to the #1 product in the category. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score and bar length for reviews would be 17.5% (weighting factor) * 80% = 14.
In the final section, Average Rating, there are 30 points available to each product independent of the other products.
Reviews and ratings that are more than 24 months old, as well as those by resellers, are excluded from the rankings.
Most Views
From IT Central Station visitors
Most Compared
From IT Central Station visitors

What is CRM Customer Engagement Centers?

We asked IT Central Station users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and delivering intuitive reports automatically. Finally, being able to monitor meaningful pipeline status mattered to some users as well.

CRM Customer Engagement Centers Reviews

Read reviews of CRM Customer Engagement Centers that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Crm customer engagement centers report from it central station 2017 07 01 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Freshworks and others in CRM Customer Engagement Centers.
218,735 professionals have used our research on 5,617 solutions.
Crm customer engagement centers report from it central station 2017 07 01 thumbnail
Find out what your peers are saying about Salesforce, Microsoft, Freshworks and others in CRM Customer Engagement Centers.
218,735 professionals have used our research on 5,617 solutions.

CRM Customer Engagement Centers QuestionsAsk the community a question

Ddp 8148
Ariel Lindenfeld
Community Mgr
Sr. Director of Community
IT Central Station
Mar 18 2017
777ac623 a45c 4247 aa92 9493a1091514 avatar?1448476777
Jeffrey AndersonAutomatic and intuitive reports are what I've found most lacking in many CRM... more »
1e54e213 f01a 413f aefc 7e2ffd7ff9ba avatar
Andrews MosesCustomer experience - ease of use for user Collaboration - simple UI to help... more »
5b10cdac d09a 4082 b5a3 fe08605fbfbc avatar?1447148706
Filippo FavaroI think that the most important aspect in a CRM CEC is the integration... more »
A7e59afe adcc 4c45 ae95 5b15e0658a61 avatar?1450180443
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