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Compare the best CRM Customer Engagement Centers vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score.
The score is calculated as follows: The product with the highest count in each area gets the highest available score.
(20 points for Reviews; 16 points for Views, Comparisons, and Followers.)
Every other product gets assigned points based on its total in proportion to the #1 product in
that area. For example, if a product has 80% of the number of reviews compared to the product
with the most reviews then the product's score for reviews would be 20% (weighting factor) *
80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our
rating scale of 1-10. If a product has fewer than ten reviews, the point contribution
for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews;
two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old,
as well as those written by resellers, are completely excluded from the ranking algorithm.
CRM Customer Engagement Centers Reviews
CRM Customer Engagement Centers Articles
What is CRM Customer Engagement Centers?
We asked IT Central Station users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and delivering intuitive reports automatically. Finally, being able to monitor meaningful pipeline status mattered to some users as well.
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