Top 8 CRM Customer Engagement Centers Tools
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The initial setup is pretty straightforward.
We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up.
The initial setup is simple and straightforward.
It's very convenient to use.
Everything is managed by Oracle, so they have security in place.
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.
The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.