Over 247,575 professionals have used IT Central Station research.
Compare the best CRM Customer Engagement Centers vendors based on product reviews, ratings, and comparisons.
All reviews and ratings are from real users, validated by our triple authentication process.
The total ranking of a product, represented by the bar length, is based on a weighted aggregate
score. For Views, Comparisons, Reviews, and Followers the score is calculated as follows: The
product with the highest count in each area gets the highest available score of 17.5 points.
Every other product gets assigned points based on its total in proportion to the #1 product in
that area. For example, if a product has 80% of the number of reviews compared to the product
with the most reviews then the product's score for reviews would be 17.5% (weighting factor) *
80% = 14. For Average Rating, the maximum score is 30 points awarded linearly based on our
rating scale of 1-10. If a product has fewer than ten reviews, the point contribution
for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews;
two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old,
as well as those written by resellers, are completely excluded from the ranking algorithm.
We asked IT Central Station users what they thought the most essential aspects of a CRM Customer Engagement Center was, and this is how they responded: As with most technology the CRM CEC needs to be comfortable and easy to use, adapting to the varying needs of the user. This includes the flexibility to integrate with other data sources and to generate customized results. Equally important was the ability to track and support customer journeys from beginning to end, monitoring performance, and delivering intuitive reports automatically. Finally, being able to monitor meaningful pipeline status mattered to some users as well.
CRM Customer Engagement Centers Reviews
Read reviews of CRM Customer Engagement Centers that are trending in the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
> Oracle Fusion CRM: Sales 2014 Certified Implementation Specialist
> Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
- Working extensively on Oracle CX Cloud Projects
- 10.3+ Years of total experience including Production, Marketing and... more>>
I am a Certified Oracle RightNow CX Implementation Consultant having worked on implementations and convergence projects in both the Retail and Travel sectors within Europe and North America.
I am a committed whisky enthusiast and have hosted online tasting events for some innovative and well... more>>
In pursuit of my dreams after the learnings from the lows of my life.
After discontinuing my studies in engineering college, I pursued my graduation in Commerce with Computer Applications. I stayed in a very remote area/village for three years while my graduation and worked as a teacher and... more>>
My background is with CRM Applications (primarily focused on the RightNow option, however I have experience in implementing, and maintaining many others). Over the years I picked up a lot of experience and tools to ease the transition from one CRM to another, from large data dumps, integrations... more>>
Technology for non-profits
Managing software development teams
Integrating software development teams sales and support
Establishing systems, sorting out complex problems and identifying solutions
Working with customers to solve problems more>>
Colin is a dynamic business leader who is passionate about cloud computing, an industry he has been involved with for over 10 years. His entrepreneurial spirit has seen him build a successful business, specialising in Salesforce.com CRM professional services and Force.com applications... more>>
A leading expert in decision management and in the development of Decision Management Systems. Experienced working with business rules, predictive analytics and other decisioning technologies to improve operational systems. Published author - Decision Management Systems (IBM Press), Smart... more>>
I am a positive and goal oriented young professional with extensive experience in project management, business analysis, CRM systems and project management in the intersection between strategy and technology.
I currently lead the Salesforce.com and Social CRM Advisory team in Capgemini Norway.... more>>
My name is Frazer Lewis and my company specialises in helping businesses in London and the South-East to operate more effectively using a combination of business process improvement and the Salesforce CRM system.
We focus on understanding your business workflows, identifying ways to make... more>>
World-class sales executive with 10+ years of sales success in technology (systems integrating sales of cameras) including software sales (SaaS - increasing monthly new business revenue by integrating sales), and telecom (successfully sold in leading provider of wireless communications) applying... more>>
I am a result-oriented customer-centric IT professional with entrepreneur and engineer mindset
with over 7 years of experience which includes Cloud Technologies, Agile Development
Methodologies, Project Management, Product Development, direct/indirect customer support, market research, supplier... more>>
Because I believe processes and systems grease the engine that creates business prosperity, I founded AllianceTek in 2004 after playing a leading role in technology development at several financial institutions, such as Advanta and Bisys.
The inspiration for AllianceTek came when I discovered... more>>
Not sure which CRM Customer Engagement Centers solution is right for you?Download our free CRM Customer Engagement Centers Report and find out what your peers are saying about Salesforce, Microsoft, Oracle, and more!