We performed a comparison between PagerDuty Operations Cloud and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The product easily integrates with other solutions."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The SMS pages and the mobile application are pretty much the top two features."
"Notification is the most valuable feature."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The initial setup is a simple process."
"It provides a lot of analytics with the underlying AI engine, and it is a lot easier than other solutions. There are some products that do automated AI-based detection and drawing up charts, but for network monitoring and all of the monitoring aspects, it is quite a nice tool. It is very convenient for business users because they get more or less a lot of data readily available. If you're familiar with the Splunk query language, you can pretty much do whatever you want."
"Splunk helps us be more proactive. We can take predictive action to identify and block threats so that nothing harmful gets into the system."
"The ability to rapidly diagnose problems in production and non-production, across hundreds of log files, is the most valuable feature."
"What I really like is that even if you have already collected the data, you can extract fields and can build searches."
"It is very easy to use and integrate. There are connectors for every technology."
"With good domain knowledge, one can build almost anything. If you throw in Alert Manager or an integration with ServiceNow. Then, you have your own SIEM"
"One key advantage of Splunk over competitors like IBM QRadar is its superior device integration capabilities."
"The most valuable features are how stable and easy to use Splunk is."
"It’s quite hard to reach the support team."
"It cannot be integrated with our upgraded Jira system."
"PagerDuty can improve the integration with Terraform."
"The user interface could be more intuitive."
"PagerDuty's webhooks need some improvement."
"Something that needs to be improved, is adding multilingual support."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I find the graphical options really limited and you don't have enough control over how to display the data that you want to see."
"Technical support needs to be more responsive."
"I would like to see ability to master management. In terms of clustering, how it manages clustering needs improvement."
"My biggest struggle with Splunk in general is memorizing all the commands. If I want to know which users have logged in between certain hours, I cannot write that query out. It would be helpful to have AI so that I can explain in simple terms what I want and then the search gives that back to me. I am waiting for that."
"It needs more formatting control without having to be an admin."
"The price has room for improvement."
"It works as intended for us, and we are getting everything that we need out of it. If anything, its initial setup can be improved a bit."
"Splunk is not very user-friendly. It has a complex architecture in comparison to other solutions on the market."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. PagerDuty Operations Cloud is rated 8.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and New Relic, whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security.
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