Compare PagerDuty vs. Splunk

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6,220 views|4,796 comparisons
Splunk Logo
104,302 views|86,193 comparisons
Most Helpful Review
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: November 2020.
447,718 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"PagerDuty is very stable and very reliable.""A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.""The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.""It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

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"The client site login is pretty extensible and probably cost-effective.""It is very stable. We have not had any problems.""It has helped us look at modern technology, as well as penetrate our legacy systems, to see where the bottlenecks are.""The product is adept at log mining.""The stock analysts and security people use one single dashboard (one single location) to check our logs.""It scales better in the cloud than on-premise.""It has a big user base, so the community is useful.""It provides logs in one place, so they are easy to find. It collects the logs from multiple places, then you have just one place where you see the whole flow from the front-end to the back-end."

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Cons
"Something that needs to be improved, is adding multilingual support.""There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

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"I would like some additional AI capabilities to provide additional information about things going wrong and things going well.""If it could be made available as a service, this would be much better than as a product.""We would like more integrations with other cloud products, not just AWS, e.g., Azure.""There are new services which are coming up. If Splunk can catch up with the speed of Amazon, and with the integration, instead of us waiting for another year or so, that would be good.""The integration with all our tool sets felt like we were reinventing the wheel, which was a pain point for us.""The search could be improved. Now, it is a bit difficult to write search queries because they become quite long, then maintaining those long search queries is a quite challenging.""The historical data extraction needs improvement. I would like the capability of taking data and having it trend longer.""A problem that we had recently had was we licensed it based on how much data you upload to them every day. Something changed in one our applications, and it started generating three to four times as many logs and. So now, we are trying to assemble something with parts of the Splunk API to warn ourselves, then turn it off and throttle it back more. However it would be better if they had something systematically built into the product that if you're getting close to your license, then to shut things down."

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Pricing and Cost Advice
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances.""The cost is quite high. But if you want to get a full-featured application and you have a big team...""If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.""If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

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"I assume that the pricing is reasonable, because if it was too costly, there are other alternatives.""We have seen ROI and improvements as we have continued to use the product, but they are more reactive.""Splunk is not free.""It would be nice if the pricing were cheaper. However, we did purchase it.""We have had a reduction in the time it takes to resolve issues and correlate what has failed.""The pricing seems good relative to the other vendors that we have had here. However, they need to find ways to be more flexible with the licensing and be able to deal with situations where we start generating more logs. Maybe having some controls in the Splunk interface to turn it off, so we don't have to change anything in our application.""Some of the insights that we have obtained as a part of using Splunk have greatly helped us in increasing our revenue in terms of selling our products.""I am not personally involved with the pricing of the solution."

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Questions from the Community
Top Answer: A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being… more »
Top Answer: There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the… more »
Top Answer: The most common use case is the result of alerts coming from a monitoring system, like New Relic or Nagios, alerts that we define as critical. They are alerts where we need someone to get on a bridge… more »
Top Answer: Dynatrace and Splunk are two different solutions that provide insight from different perspectives. Dynatrace is installed on servers/applications to provide APM and Splunk is more a log and data… more »
Top Answer: Focused on log collection and analysis. IT Operations - Predict and prevent problems with log (trap/syslog/Windows Events/ AD logs/etc.) monitoring experience Security - Assists with threat… more »
Ranking
Views
6,220
Comparisons
4,796
Reviews
4
Average Words per Review
1,532
Avg. Rating
8.5
Views
104,302
Comparisons
86,193
Reviews
26
Average Words per Review
406
Avg. Rating
8.2
Popular Comparisons
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Also Known As
Splunk Enterprise Security
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PagerDuty
Splunk
Overview

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

Splunk software has been around since 2006 and the company has since grown to become an industry leader. Splunk's vision is to make machine data accessible, usable and valuable to everybody. The company offers a wide range of products to turn machine data into valuable information by monitoring and analyzing all activities. This is known as Operational Intelligence and is the unique value proposition of Splunk.

Splunk is well-known for its Log Management capabilities and also for its Security Information and Event Management (SIEM) solutions.

Offer
Learn more about PagerDuty
Learn more about Splunk
Sample Customers
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, ComcastSplunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Top Industries
REVIEWERS
Financial Services Firm36%
Comms Service Provider21%
Printing Company14%
Logistics Company7%
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider11%
Financial Services Firm9%
Media Company7%
REVIEWERS
Financial Services Firm18%
Energy/Utilities Company16%
Retailer10%
Insurance Company10%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider16%
Financial Services Firm7%
Government6%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise36%
Large Enterprise36%
REVIEWERS
Small Business25%
Midsize Enterprise16%
Large Enterprise60%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise18%
Large Enterprise66%
Find out what your peers are saying about Everbridge, PagerDuty, BigPanda and others in IT Alerting and Incident Management. Updated: November 2020.
447,718 professionals have used our research since 2012.
PagerDuty is ranked 2nd in IT Alerting and Incident Management with 4 reviews while Splunk is ranked 1st in Security Information and Event Management (SIEM) with 34 reviews. PagerDuty is rated 8.6, while Splunk is rated 8.2. The top reviewer of PagerDuty writes "Reduces white noise, which has reduced engineer fatigue". On the other hand, the top reviewer of Splunk writes "Good support with an intuitive dashboard but the cost is too high". PagerDuty is most compared with ServiceNow, Everbridge IT Alerting, OpsGenie, BigPanda and xMatters IT Management, whereas Splunk is most compared with Datadog, Dynatrace, IBM QRadar, Graylog and ELK Kibana.

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