We performed a comparison between PagerDuty Operations Cloud and Splunk On-Call based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The initial setup is a simple process."
"PagerDuty's notification process is the most valuable feature."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The SMS pages and the mobile application are pretty much the top two features."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The most valuable feature of the solution is helpdesk escalation."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"It cannot be integrated with our upgraded Jira system."
"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."
"Something that needs to be improved, is adding multilingual support."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"It’s quite hard to reach the support team."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"PagerDuty can improve the integration with Terraform."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
"There could be improvements with communicating an incident or alert."
"The solution can be improved by including a wider list of permissions."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. PagerDuty Operations Cloud is rated 8.8, while Splunk On-Call is rated 8.6. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and xMatters , whereas Splunk On-Call is most compared with Opsgenie, New Relic, Everbridge IT Alerting, ServiceNow and xMatters . See our PagerDuty Operations Cloud vs. Splunk On-Call report.
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