Chart Key
Average Rating
Average rating based on reviews
Views
Number of total page views
Comparisons
Number of times compared to another product
Reviews
Total number of reviews on IT Central Station
Followers
Number of followers on IT Central Station
The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
Most Views
From IT Central Station visitors
Most Followed
By IT Central Station users
Most Compared
From IT Central Station visitors

IT Alerting and Incident Management Reviews

Read top reviews of IT Alerting and Incident Management solutions from the IT Central Station community:
Your trust is our top concern, so companies can't alter or remove reviews.
Real User
Global IT Strategy & Governance at a pharma/biotech company with 10,001+ employees
Jun 12 2018

What is most valuable?

The engagement component is the most valuable, and what I mean by that is, if I were to send out an alert notification to a half-dozen people when a major IT crisis occurs, what I want to be able to do is remediate the issue as fast as I... more»

How has it helped my organization?

What we were looking at was: "How do you shorten the time to restoration when a crisis is occurring?" That's really the key benefit of the out-of-the-box Everbridge IT Alerting functionality for us. In terms of improvements to our... more»

What needs improvement?

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full, closed-loop event remediation: auto-remediation. A server throws an alert. We... more»
VictorOps
Real User
Cloud Operations Manager at a software R&D company with 1,001-5,000 employees
Sep 07 2016

What is most valuable?

The most valuable aspects of this product are the integration pieces. It is pretty much limitless, and I also enjoy the reporting aspects as I use this product to assist in RCA’s. The most valuable feature of the product is how they allow you... more»

How has it helped my organization?

We are using this product to streamline RCA processes. We make all our engineers enter in notes to a specific monitor we have designated as the issue and then do cross-team collaboration to add notes to that problem. Later we can run reports... more»

What needs improvement?

Because we're in the beta program, we've submitted quite a bit of changes that we'd like for them to do. They actually included us in that process. The only feature that we are currently waiting on right now is really kind of an annoyance... more»
Find out what your peers are saying about VictorOps, PagerDuty, xMatters and others in IT Alerting and Incident Management.
279,075 professionals have used our research since 2012.
Real User
Sr. Manager & Product Owner at a transportation company with 1,001-5,000 employees
Feb 07 2018

What is most valuable?

Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts, so that is a very valuable feature to... more»

How has it helped my organization?

In the past, when there was a major incident notification, which is an outage for one of our products, we had one tool that we would use for email notification to our internal stakeholders, another tool for a voice blast going out to their... more»

What needs improvement?

While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the... more»
Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one incident (which we have had), you can page out to different people and have people run different call bridges from that point.... more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you have one touch to join the bridge, and we have been tracking our resolution time, which is now shorter. This is partly... more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure. I would like to see: When employees move locations, how does it correct in the system... more»
Real User
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 14 2018

What is most valuable?

The most important features are the scheduling capability and the integration with ServiceNow. The ease of putting in a replacement person who will cover for you, or if you want to switch with two people, this is very easy to do. It is very... more»

How has it helped my organization?

We went from a manual email system to an organized responsive automated system. It was able to improve our efficiency and improve everyone's responsiveness, because people were not responding to emails. It also improved our ability to capture... more»

What needs improvement?

I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day. There may be a way to do it, but I just didn't find it, so I... more»
Real User
Assoc Dir. Service Management and Standards at a tech services company with 51-200 employees
Jan 15 2018

What do you think of xMatters IT Management?

Primary Use Case The tool itself works well, but when you try to apply real world use cases against it, it comes down a rating scale quite significantly (hence why it is a five out of 10). The feedback we get from our team managers to modify their schedules, it is very complex, hard to use, hard to navigate, and reschedule things. Therefore, my team ends up having to do this. From a scheduling standpoint, this is actually causing more work than what we had with Excel spreadsheets. • Improvements to My Organization It has not improved our organization. • Valuable Features The UI: It is easily navigable. For our organization, sending notifications out via subscriptions for outages. • Room for Improvement On-call management scheduling is difficult.  We would like to see...
VictorOps
Real User
ICT Services Manager at a software R&D company with 1,001-5,000 employees
Jul 28 2016

What is most valuable?

We are very satisfied with the tool. We were using a similar tool, but the features were not enough for us. I did some research and found VictorOps, which we then tested. It was perfect, so we decided to go for it. My team as well as other teams are now using the tool. As for me and my team, we use it mainly for our phone alerting. If there are a few... more»

What needs improvement?

One thing which we would like is an improvement to the history log on the main page. There is some history, and I think you can filter it, but the filtering options are not sufficient for us. We would like to have more options. You can find some history records for the previous two or three days, but you cannot dig into them. For example, you cannot find logs... more»
Real User
Tools Engineer at a energy/utilities company with 1,001-5,000 employees
Jan 08 2018

What is most valuable?

* ServiceNow integration for paging-related to incident management. * Web and smartphone app interface for paging support groups for critical incidents. * Web service integration for paging from legacy scripts. * User interface for support... more»

How has it helped my organization?

By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups. The two-way integration between ServiceNow... more»

What needs improvement?

* Reporting could always be improved. Most of the data for events could be exported to csv files, but sometimes multiple csv files have to be combined to provide a full picture of multiple events for one issue. * Integration assistance. While... more»
Real User
Sr. Manager Enterprise Tools
Jan 08 2018

What is most valuable?

One of the most valuable features is the integration with our ITSM. All attempts are also logged to determine what occurred when and if they are successful or not. Being SaaS-based is also a plus. Regardless of the state of our network or... more»

How has it helped my organization?

This has made it much easier to send notifications to a group or individual, as you just need to know the name and the message to send. xMatters handles the communication methods (phone numbers, preference of text, email, phone call, etc.).

What needs improvement?

Integrations seem to be the most difficult part. Once setup though, they work well.
Real User
ITSM Tools Lead at a energy/utilities company with 1,001-5,000 employees
Jan 08 2018

What is most valuable?

Using xMatters to notify our IT and Emergency Management partners is vital for bringing back IT services and notifying our partners about emergencies. Having our users manage their own notification devices within xMatters is huge, since it... more»

How has it helped my organization?

The automation of the tool and the way it integrates with ServiceNow has improved out IT operations. Also, users can manage their own devices, which has saved our datacenter time because they do not have to manage on-call devices or rotations... more»

What needs improvement?

I suppose there is always room for improvement, but we have been very happy with the product. I suppose they could make the product more customizable, but they have been working on this with forms and scenarios that you can modify. We have... more»
Real User
Development Manager at a non-profit with 1,001-5,000 employees
Feb 12 2018

What is most valuable?

Probably the most important one is that it persists in attempting to contact to someone until someone is engaged on the event. Then, of course, there's the ability to define rotations and schedules for people who would be on call to handle... more»

How has it helped my organization?

It has improved our time to respond. Prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem. Now, it's down to minutes.

What needs improvement?

The ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them.
Real User
Director at a retailer with 1,001-5,000 employees
Jan 18 2018

What is most valuable?

Conference bridging and on-call schedule management. xMatters allows us to define scenarios that notify only the necessary people when we need to open a conference bridge.

How has it helped my organization?

We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution. Instead of a service desk agent sending an email or manually calling multiple resources to join a bridge, xMatters directly... more»

What needs improvement?

Reporting is the weakest point of xMatters. Since xMatters has very limited reporting and only maintains logs of events for a short period of time, we export event and conference logs to our ITSM solution, so we can maintain event history and... more»
VictorOps
Consultant
Senior Consultant - DevOps at a tech services company with 1,001-5,000 employees
Aug 21 2016

What is most valuable?

It captures the incidents from New Relic and sends out notification when there is a critical alert.

How has it helped my organization?

Integration with Amazon CloudWatch and New Relic. Most of the AWS applications are monitored using CloudWatch but it cannot notify using sms/call. Integrating with VictorOps has helped the notification across global telephone numbers.

What needs improvement?

User management has to be improved and more user types need to be added as there is currently only Admin or User. The timeline display should be improved as currently you need to scroll down the incident list to find a specific incident. As... more»
Real User
IT Production Assurance Manager at a manufacturing company with 1,001-5,000 employees
Mar 07 2018

What is most valuable?

* The ability to notify teams and monitor those notifications in real-time. * Time-based escalation of notifications helps us resolve issues much more quickly.

How has it helped my organization?

We no longer have to manage the notification process manually.

What needs improvement?

Some features that have been around a while could be refined or updated, in the same way other features of the product have been updated. Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are... more»
Real User
Sr Systems Administrator at a pharma/biotech company with 5,001-10,000 employees
May 16 2018

What is most valuable?

* System availability * SaaS solution, so no infrastructure * Mobile app Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and... more»

How has it helped my organization?

We have been somewhat able to quantify the benefits. Users like the ease of use via the mobile app. Also, the simplicity of the on-call process is encouraging stakeholders to use the product rather than to try to call someone directly.

What needs improvement?

One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult.
PagerDuty
Real User
Staff Product Manager at a software R&D company with 1,001-5,000 employees
Nov 13 2016

What is most valuable?

Obviously, scheduling the calls is a valuable feature. We have a feature where there were three calls: primary one, primary two and primary three. If this guy doesn't pick up, it will respond a certain way; that's the most valuable feature. We use it on the weekends. If some customer escalates, I'll get a page, if my manager doesn't pick up. That's one of the... more»

What needs improvement?

I would like to see them increase the content base and add integrations with different systems, for example, with ZenDesk or Slack; if it could integrate more with those types of systems. We use ZenDesk; I’d like to link this to ZenDesk. I’d like more integration points.
Real User
ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Apr 25 2018

What is most valuable?

The ability for people to be able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions.

How has it helped my organization?

It's now a little quicker to get folks together on a bridge. It has enabled us to have quicker times to resolution.

What needs improvement?

The ability for members to change their schedules, and change the person they're swapping with, could use improvement. For two people to swap, both people have to log in, as you can only update your own schedule with a member account. Suppose... more»
Real User
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21 2018

What is most valuable?

* Incident management * Ease of integrations

How has it helped my organization?

We have been able to quantify improvements in escalation and time to resolution. It has decreased timeframes and improved resolution by 35 - 40 percent. We used to have one individual handling a call, along with other duties. So at times,... more»

What needs improvement?

It could use more enhancement type integrations, but no improvements to functionality are needed.
PagerDuty
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What do you think of PagerDuty?

Valuable Features Notification is the most valuable feature. • Improvements to My Organization It allows us to provide better customer support. • Room for Improvement I would like to see more content in the notification messages; although, that might be a configuration on our end. • Stability Issues We have never had any stability issues. • Scalability Issues It has scaled well for our needs. • Customer Service and Technical Support I've opened one support ticket. They were very responsive; answered within a few hours. • Other Solutions Considered I can't help with this. I wasn't involved in the selection. • Other Advice I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any...
VictorOps
Real User
Product Manager- NessPro at a tech services company with 1,001-5,000 employees
Sep 28 2017

What do you think of VictorOps?

Valuable Features Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred. This reduces communication and error time significantly. It sends a report with the solution for you to perform. • Improvements to My Organization It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier. • Room for Improvement Should have more YouTube webinars. • Use of Solution About three months. • Stability Issues Not at all. • Scalability Issues Not at all. • Customer Service and Technical Support In the initial implementation, we used their guys. It was very quick and responsive. • Initial Setup Straightforward, the system...
Find out what your peers are saying about VictorOps, PagerDuty, xMatters and others in IT Alerting and Incident Management.
279,075 professionals have used our research since 2012.

Sign Up with Email