Top 8 IT Alerting and Incident Management Tools
PagerDutyEverbridge IT AlertingBigPandaxMatters IT ManagementOpsGenieVictorOpsSend Word NowEthicsPoint
It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.
The post mortem reports are descriptive, indicating who joined the call and when.
A robust solution with multiple modules that can be leveraged.
The main thing that we like about BigPanda is the user interface.
The program is very stable.
It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket.
The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly.
The integration feature is the most valuable. It provides a lot of customizations for the integrations we use.
OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it.
Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.
The placeholder dropdowns for message templates are useful.
It allows for a systematic and uniform method of alerting personnel in every location.