We performed a comparison between Symantec Endpoint Security and SentinelOne Singularity Complete based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities. SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration.
Service and Support: Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support. Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency.
Ease of Deployment: Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment. Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team.
Pricing: The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable. Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives.
ROI: Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment. SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements.
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"The price is low and quite competitive with others."
"The solution was relatively easy to deploy."
"NGAV and EDR features are outstanding."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The most valuable feature is the analysis, because of the beta structure."
"Forensics is a valuable feature of Fortinet FortiEDR."
"The deep visibility is a valuable feature. I can use it during threats or alert signals that we get. I can also use it when we have alert signals from other security tools that we have."
"Our organizational risk has been reduced."
"Offers good protection against ransomware."
"It provides network and asset visibility for us."
"The GUI is really easy to use."
"The single pane of glass is probably the most valuable. That is a big one. We could see everything from one view."
"The solution's in-place upgrades have been very helpful."
"I work in vulnerability management, and for me, at the moment, its automation is most valuable. For the SOC team, incident visibility would be most valuable, but for me, it is automation."
"Protection from viruses, malware, Trojans, and malicious files is most valuable. It is also good in terms of application control. I can control the type of external media that can be connected with endpoint devices and protect them from malicious files and devices such as USB."
"It is very easy to managing everything in relation to the implementation and processing. The initial setup is very easy."
"This solution has helped us because it is really useful for blocking all kinds of viruses."
"Threat protection has always worked well."
"Symantec Endpoint Security is easy to use, fast, and good for small and medium-sized businesses."
"If there is exposure, we need to investigate the source of the attack, e.g., whether it came from the network or externally. We view the firewall logs, and if there has been exposure, then we use the Application Isolation feature. When there is an attack with on-prem, that system will go into isolation mode, removing connectivity to other internal systems. We also restrict the WLAN part to avoid that system broadcasting to other networks."
"The most valuable feature for our organization is the antivirus, as our staff is the target of zero-day malware and viruses."
"The solution's application control feature is very, very powerful."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"The solution is not stable."
"The dashboard isn't easy to access and manage."
"It takes about two business days for initial support, which is too slow in urgent situations."
"The EDR console should have more extensive reporting. You shouldn't need to purchase FortiAnalyzer. It should be included in the EDR part. The security adviser cloud platform could be improved with more options for exclusive or intensive rules for devices."
"Making the portal mobile friendly would be helpful when I am out of office."
"There's room for improvement in the quick response time and technical support for integration issues, especially when dealing with multiple vendors."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"Improvements for SentinelOne's Singularity Complete could include adjusting pricing for specific markets, ensuring affordability, and better alignment with customer expectations in those regions."
"In automation, if we could schedule when we run the task and on which systems we want to run the task, it would improve automation."
"They can just continue adding more integrations with these big brands and software security products."
"The reporting needs improvement and I would like to see a more granular level of administrative privileges."
"It is not so much on the Singularity platform itself, but they have their own built-in SIEM that is included with it. That needs to evolve a little bit. It is relatively basic in its capabilities. They have potential there for a great product and a needed product too. Having some kind of SIEM capability with the endpoint solution will save me from buying a bigger SIEM or buying another one. I could just use the one that comes with my endpoint solution."
"I would appreciate seeing the browser extension react more effectively to events, going beyond mere detection."
"The application management needs improvements, but I understand that they are working on it. We talked to them a few months ago, and it is something they are trying to get up to speed and fix. This way, we will be able to disable critical apps or vulnerable apps through SentinelOne. We will be able to patch applications or disable applications through the Application Management tab."
"The training for SentinelOne Singularity should be free. The solution has a lot of features but we do not know how to use them all. The moment someone purchases the solution they should contact them and provide them with a feature session on how to use the features."
"As for some features I would like to see, I'd like a retrospective action feature similar to Cisco Secure Endpoint's. Some antiviruses don't allow you to re-scan a product that was in the former scan—for example, if a file was classified as proper, but then for some reason the file was changed, we need an antivirus with retrospective capability. We need EPP and EDR products in a secured environment."
"The technical support could improve because when you reach level one support there is a lot of delays."
"The reporting function needs to be more user friendly in general."
"Difficult to set up on older systems."
"I would like to see a hybrid version of this solution that covers both in-house and cloud-based servers."
"It would be interesting if Symantec Endpoint protection could also manage Windows Defender. If they were to add a feature, it would be nice if you could see the Symantec client and the Windows Defender client in case you choose to deploy both."
"It is only available to use on computers with higher-end specs."
"One suggestion I have for both regular and mobile would be to collect all the information about installed software, such as versions, and give that information to the manager to help with software management. That would be a huge advantage for everyone who administers these tools."
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SentinelOne Singularity Complete is ranked 2nd in Endpoint Protection Platform (EPP) with 176 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 139 reviews. SentinelOne Singularity Complete is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Darktrace and ThreatLocker Protect, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Trend Micro Deep Security. See our SentinelOne Singularity Complete vs. Symantec Endpoint Security report.
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