We performed a comparison between Service Creatio and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers."You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The initial setup is easy."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The solution doesn't have any bugs."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The return material authorization should utilize no-code or low-code."
"Zoho Desk needs to be enhanced to support IT service management policies."
"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"The solution could improve its stability and scalability."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"There is room for improvement with the pricing."
"Sometimes, the solution has some email issues in a new data center."
Earn 20 points
Service Creatio is ranked 16th in CRM Customer Engagement Centers with 1 review while Zoho Desk is ranked 7th in CRM Customer Engagement Centers with 19 reviews. Service Creatio is rated 9.0, while Zoho Desk is rated 8.4. The top reviewer of Service Creatio writes "A solution for low-code and no-code development with excellent support". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Service Creatio is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Freshservice.
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