Zoho Desk pros and cons

Vendor: Zoho

4.2 out of 5

19 reviews
95% willing to recommend

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Zoho Desk Pros review quotes

Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

It is a highly scalable solution. You can easily add more users through the portal within seconds.

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Sainath Racherla

Associate Director at a computer software company with 11-50 employees

Aug 10, 2023

The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us.

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Vimal S

Senior Software Developer at Nurture Spark Digital

Mar 22, 2024

The deployment process is swift, typically taking just one day, and includes customization and automation setup.

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Menelio M. Patapat Jr.

Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company with 5,001-10,000 employees

May 30, 2023

The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform.

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Onur Anlargu

Co-Founder at Nordo

Jun 6, 2023

Zoho Desk is very flexible, just like the other applications of Zoho.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Aug 25, 2022

The product is quite stable.

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Vadim Adams

DIrector at Wolflogic

Mar 17, 2023

Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries.

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reviewer2381877

Zoho One Developer at a non-tech company with self employed

Mar 21, 2024

The solution doesn't have any bugs.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

Jul 10, 2023

The product provides communication features like chats and calls.

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Olivier Stas

Operations Manager at Licent

Jun 1, 2021

The ticketing feature is very easy to use, compared to other systems.

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Zoho Desk Cons review quotes

Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

There is room for improvement in customer service and support. It could be more knowledgeable.

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Sainath Racherla

Associate Director at a computer software company with 11-50 employees

Aug 10, 2023

The solution needs to have more customization on alerts and notifications.

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Vimal S

Senior Software Developer at Nurture Spark Digital

Mar 22, 2024

They could enhance the product’s features to customize the automated email responses.

Free Report: Zoho Desk Reviews and More

Learn what your peers think about Zoho Desk. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.

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768,740 professionals have used our research since 2012.

Menelio M. Patapat Jr.

Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company with 5,001-10,000 employees

May 30, 2023

The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement.

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Onur Anlargu

Co-Founder at Nordo

Jun 6, 2023

Zoho Desk lacks lookup fields for the layouts.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Aug 25, 2022

Zoho Desk needs to be enhanced to support IT service management policies.

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Vadim Adams

DIrector at Wolflogic

Mar 17, 2023

Could have slightly better integration between additional functionalities in the Zoho desk.

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reviewer2381877

Zoho One Developer at a non-tech company with self employed

Mar 21, 2024

As per customer requirements, it may have some limitations.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

Jul 10, 2023

The solution should provide an option to autofill some values while creating tickets.

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Olivier Stas

Operations Manager at Licent

Jun 1, 2021

I would like to have integrated support, and integration between the ticketing tool and the project management tool.

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Show 9 more reviews (out of 19)

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Product Categories

CRM Customer Engagement Centers

Help Desk Software

Popular Comparisons

ServiceNow vs Zoho Desk

Microsoft Dynamics CRM vs Zoho Desk

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Spiceworks vs Zoho Desk

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See all alternatives