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Zoho Desk Pros and Cons

Zoho Desk Pros

Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
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OS
Operations Manager at a computer software company with 1-10 employees
The ticketing feature is very easy to use, compared to other systems.
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Zoho Desk Cons

Director at SEQUELSTRING SOLUTIONS AND CONSULTANCY PVT LTD
Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
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OS
Operations Manager at a computer software company with 1-10 employees
I would like to have integrated support, and integration between the ticketing tool and the project management tool.
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Find out what your peers are saying about Zendesk Support vs. Zoho Desk and other solutions. Updated: November 2021.
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