Anonymous UserManager at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The two most valuable features are the portal and reporting."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"It needs better integration with other tools like Jira."
"The price is approximately $70 per agent, per month."
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TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.
With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.
Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while TeamSupport is ranked 28th in Help Desk Software with 1 review. Serviceaide Intelligent Service Management is rated 6.0, while TeamSupport is rated 7.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas TeamSupport is most compared with .
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