Compare Serviceaide Intelligent Service Management vs. TeamSupport

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,499 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide Intelligent Service Management Pros »

"The two most valuable features are the portal and reporting."

More TeamSupport Pros »

Cons
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide Intelligent Service Management Cons »

"It needs better integration with other tools like Jira."

More TeamSupport Cons »

Pricing and Cost Advice
Information Not Available
"The price is approximately $70 per agent, per month."

More TeamSupport Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
501,499 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer: The two most valuable features are the portal and reporting.
Top Answer: The price is approximately $70 per agent, per month.
Top Answer: It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they… more »
Ranking
31st
out of 56 in Help Desk Software
Views
282
Comparisons
134
Reviews
1
Average Words per Review
448
Rating
6.0
28th
out of 56 in Help Desk Software
Views
88
Comparisons
37
Reviews
1
Average Words per Review
628
Rating
7.0
Popular Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
Learn More
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about TeamSupport
Sample Customers
Oakwood Systems Group
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
No Data Available
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,499 professionals have used our research since 2012.

Serviceaide Intelligent Service Management is ranked 31st in Help Desk Software with 1 review while TeamSupport is ranked 28th in Help Desk Software with 1 review. Serviceaide Intelligent Service Management is rated 6.0, while TeamSupport is rated 7.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas TeamSupport is most compared with .

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.