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IDERA Uptime Infrastructure Monitor vs N-able MSP Manager comparison

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Buyer's Guide
Network Monitoring Software
March 2024
Executive Summary

We performed a comparison between IDERA Uptime Infrastructure Monitor and N-able MSP Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software.
To learn more, read our detailed Network Monitoring Software Report (Updated: March 2024).
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768,740 professionals have used our research since 2012.
Featured Review
Shiva_Prasad
A cloud solution for warehousing with a troubleshooting feature
We focus on management, while the other delves into understanding endpoint issues and their solutions. It provides an add-on value to the solution.... Read more →
Nafiu Garba
It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices
EfstathiosDamianos
Helps with support cases and tickets
The solution helps us with the knowledge of support cases and tickets.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We can manage the entire system across the network and troubleshoot the pain points."

More Juniper Mist Premium Analytics Pros →

"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."

More IDERA Uptime Infrastructure Monitor Pros →

"I am impressed with the tool's integration with our mail system.""I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use.""This is a premier product and it has been around for a long time."

More N-able MSP Manager Pros →

Cons
"The Wi-Fi side needs improvement."

More Juniper Mist Premium Analytics Cons →

"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."

More IDERA Uptime Infrastructure Monitor Cons →

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go.""The tool needs to improve its customization of the user interface.""What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

More N-able MSP Manager Cons →

Pricing and Cost Advice
Information Not Available
  • "I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally, pricing is reasonable. I'm rating pricing for the solution seven on a scale of one to ten."

    • More IDERA Uptime Infrastructure Monitor Pricing and Cost Advice →

  • "Don't get scared of the price tag because it's definitely worth it."
  • "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
  • "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

    • More N-able MSP Manager Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Juniper Mist Premium Analytics?
    Top Answer:We can manage the entire system across the network and troubleshoot the pain points.
    What is your experience regarding pricing and costs for Juniper Mist Prem...
    Top Answer:The product is not expensive. I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.
    What needs improvement with Juniper Mist Premium Analytics?
    Top Answer:The Wi-Fi side needs improvement. In most warehouse environments, there are shortfalls in such conditions. We often face… more »
    What do you like most about IDERA Uptime Infrastructure Monitor?
    Top Answer:My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the… more »
    What is your experience regarding pricing and costs for IDERA Uptime Infr...
    Top Answer:I'm based in Nigeria, and the conversion rate affects the pricing for IDERA Uptime Infrastructure Monitor, but globally… more »
    What needs improvement with IDERA Uptime Infrastructure Monitor?
    Top Answer:What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide… more »
    What do you like most about N-able MSP Manager?
    Top Answer:I am impressed with the tool's integration with our mail system.
    Read all 3 answers   →
    What needs improvement with N-able MSP Manager?
    Top Answer:The tool needs to improve its customization of the user interface.
    Read all 3 answers   →
    What is your primary use case for N-able MSP Manager?
    Top Answer:We use the solution for the instant management of our support customers.
    Read all 3 answers   →
    Comparisons
    Also Known As
    IDERA UIM, uptime software up.time
    SolarWinds LOGICnow, SolarWinds MSP Manager
    Learn More
    Juniper
    IDERA
    N-able
    Overview

    Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

    The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

    By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

    Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

    Uptime Infrastructure Monitor helps IT administrators to unify performance monitoring and optimization of IT infrastructure. Unlike its competition, it provides monitoring of a broad range of platforms and applications, ability to set service-level agreements, and support of both agent and agentless monitoring.

    Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

    • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
    • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
    • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
    • Complete customer and knowledge management with a branded portal.
    • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
    Sample Customers
    Information Not Available
    TeleComputing; Manitoba Hydro; Blevins Inc.; City of Malmö
    Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company9%
    Government8%
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company21%
    Manufacturing Company9%
    Financial Services Firm9%
    Media Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise63%
    No Data Available
    VISITORS READING REVIEWS
    Small Business45%
    Midsize Enterprise11%
    Large Enterprise44%
    Buyer's Guide
    Network Monitoring Software
    March 2024
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    IDERA Uptime Infrastructure Monitor is ranked 60th in Network Monitoring Software with 5 reviews while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. IDERA Uptime Infrastructure Monitor is rated 8.0, while N-able MSP Manager is rated 8.4. The top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". IDERA Uptime Infrastructure Monitor is most compared with Zabbix, whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.