We performed a comparison between N-able MSP Manager and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"This is a premier product and it has been around for a long time."
"It allows us to filter the data, create graphs, and get detailed reports."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"There are many expansions available."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"Change management is most valuable."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"The utilization of AI in ServiceNow needs enhancement."
"The solution should offer better security when it comes to storing data."
"There is room for improvement in price."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time."
N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews while ServiceNow is ranked 1st in Help Desk Software with 211 reviews. N-able MSP Manager is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". N-able MSP Manager is most compared with JIRA Service Management and Freshdesk, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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