Compare N-able MSP Manager vs. ServiceNow

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N-able MSP Manager Logo
876 views|556 comparisons
ServiceNow Logo
55,011 views|33,773 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
510,882 professionals have used our research since 2012.
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Pricing and Cost Advice
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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Ranking
32nd
out of 56 in Help Desk Software
Views
876
Comparisons
556
Reviews
0
Average Words per Review
0
Rating
N/A
1st
out of 56 in Help Desk Software
Views
55,011
Comparisons
33,773
Reviews
38
Average Words per Review
576
Rating
8.0
Popular Comparisons
Also Known As
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about N-able MSP Manager
Learn more about ServiceNow
Sample Customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider25%
Manufacturing Company9%
Government6%
REVIEWERS
Financial Services Firm17%
Computer Software Company12%
Healthcare Company12%
Manufacturing Company12%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government7%
Financial Services Firm7%
Company Size
No Data Available
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise68%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise12%
Large Enterprise75%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
510,882 professionals have used our research since 2012.

N-able MSP Manager is ranked 32nd in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 40 reviews. N-able MSP Manager is rated 0.0, while ServiceNow is rated 8.0. On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". N-able MSP Manager is most compared with ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management, BMC Helix ITSM and Device42, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, BMC Remedyforce, Appian and Microsoft PowerApps.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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