We performed a comparison between Splunk APM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."
"The solution is stable and reliable."
"The most valuable features are troubleshooting and optimizing application performance."
"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."
"Splunk's dashboards are great."
"The features are pretty much ready out of the box."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."
"I find the episode review, glass tables, and correlation search features very useful."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Customers have noted the solution helps streamline incident management."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"We currently lack log analysis capabilities in Splunk APM."
"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."
"The licensing model is expensive. We need to monitor the amount of data ingested because the cost is based on the data collected."
"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."
"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."
"The cardinality is pretty low."
"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."
"The UI enhancements could be a way to improve the solution in the future."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"It was an intimidating tool for us to jump into at the beginning."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"The license cost is expensive."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
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Splunk APM is ranked 14th in Application Performance Monitoring (APM) and Observability with 12 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Splunk APM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Splunk APM writes "Provides great visibility, analysis, and data telemetry". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Splunk APM is most compared with Sentry, Elastic Observability, Monte Carlo, Grafana and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Splunk APM vs. Splunk ITSI (IT Service Intelligence) report.
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