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Splunk ITSI (IT Service Intelligence) pros and cons

Vendor: Splunk
4.1 out of 5
 

Splunk ITSI (IT Service Intelligence) Pros review quotes

VK
Jun 5, 2023
I find the episode review, glass tables, and correlation search features very useful.
TO
Oct 20, 2023
ITSI includes a feature called a glass table.
Jamiu Olaide - PeerSpot reviewer
Jul 4, 2023
One of the excellent features is the service analyzer, which is truly impressive.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
SA
Jul 19, 2023
The glass tables are very helpful.
GJ
Jun 14, 2023
The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding.
Siddharth_Jain - PeerSpot reviewer
Oct 26, 2023
Customers have noted the solution helps streamline incident management.
LG
Jul 19, 2020
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.
Hari Haran. - PeerSpot reviewer
Jul 27, 2023
We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.
ML
Oct 7, 2020
We liked the built-in calculation of health scores.
Dishank Saxena - PeerSpot reviewer
Nov 15, 2023
The root cause analysis is very helpful for us.
 

Splunk ITSI (IT Service Intelligence) Cons review quotes

VK
Jun 5, 2023
Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.
TO
Oct 20, 2023
Quality-of-life features have room for improvement.
Jamiu Olaide - PeerSpot reviewer
Jul 4, 2023
I believe the refresh time should be faster.
Learn what your peers think about Splunk ITSI (IT Service Intelligence). Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
SA
Jul 19, 2023
If the product had some prebuilt machine learning features, it would add value to our use cases.
GJ
Jun 14, 2023
Splunk ITSI generates numerous false positives and has the potential for enhancement.
Siddharth_Jain - PeerSpot reviewer
Oct 26, 2023
The license cost is expensive.
LG
Jul 19, 2020
The problem becomes the price, as Splunk is an expensive product.
Hari Haran. - PeerSpot reviewer
Jul 27, 2023
We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable.
ML
Oct 7, 2020
We also faced challenges relating to UI development.
Dishank Saxena - PeerSpot reviewer
Nov 15, 2023
Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature.