We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the tool's discovery feature."
"The solution is very capable and user friendly."
"Provides everything in one solution."
"The way this solution has helped us is that it improved our communication."
"You can improve integrations of the operation with the solution."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The asset management tools are very valuable."
"The scalability of ServiceNow is good."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"We liked the built-in calculation of health scores."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"The initial setup phase was hard and could be made easier."
"Lacks the ability to do its own monitoring."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"I would like more manual issues to have automated report-facing options."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"The cost of the license could be lower."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"The problem becomes the price, as Splunk is an expensive product."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Datadog, BMC TrueSight Operations Management and VMware Aria Operations, whereas Splunk ITSI (IT Service Intelligence) is most compared with Grafana, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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