We performed a comparison between Grafana and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Grafana is the preferred option over Splunk ITSI due to its open source, cost-effective, and integrative nature. While Splunk ITSI is praised for its ease of integration and automation, it is viewed as expensive and lacking in enterprise solutions. Grafana is a highly recommended monitoring tool that is user-friendly, flexible, and has a strong community with numerous features.
"The most valuable aspect is customization. There are many customizations possible, so I like that."
"Visualisation: It is easy to create beautiful, understanding graphs, snapshots to share the graphs with people who do not have access to Grafana, and templating to create powerful graphs."
"The initial setup is straightforward with just a few clicks on the solution's cloud."
"This solution provides valuable insights into the health of our infrastructure in real time."
"There are multiple kinds of models there to create dashboards, which is quite useful."
"The most valuable feature of the solution is the UI dashboard because we need to create a dashboard on Grafana to monitor our data."
"Provides good dashboard visualization."
"Almost any kind of visualization is possible with Grafana and all dashboards are configurable."
"The glass tables are very helpful."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The observability is great and valuable."
"The root cause analysis is very helpful for us."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"It would be helpful if they simplified the data source."
"Lacks in-depth graphs and sufficient AI."
"Multiple dashboards combined into one dashboard has slowed things down for us."
"Setting up alerts via Grafana is a bit complicated, and alerting needs to improve."
"We need different kinds of applications in our infrastructure to see information in Grafana."
"The formatting could be better."
"Its interface could be more accessible."
"More dashboard is required, out-of-the-box, for OpenNMS."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"We'd like them to show more inputs on the dashboard."
"The problem becomes the price, as Splunk is an expensive product."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The data recovery has room for improvement."
More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →
Grafana is ranked 6th in Application Performance Monitoring (APM) and Observability with 38 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Grafana is rated 8.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Grafana writes "Agent-free with great dashboards and an active community". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Grafana is most compared with New Relic, Azure Monitor, Sentry and Dynatrace, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our Grafana vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
