We performed a comparison between Statseeker and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"This solution has helped us to proactively identify issues and push some of those fixes down to tier one."
"It is fairly simple and easy to use as an all-purpose network monitor."
"Statseeker helps to quickly see if you have a spike or something going on. In the future, we need to get NetFlow in the tool so we can see what the IP is."
"We are a smaller enterprise, but we're watching approximately fifteen-thousand switchboards with no problem at all."
"The solution reduces the complexity of our network monitoring because it can make my engineers do their jobs faster. The solution also reduces troubleshooting time for network administrators to pinpoint issues quicker."
"The monitoring provided by this solution helps us to track down and solve issues."
"This solution allowed us to track down trouble users."
"The most important feature for us is the interface statistics, because our customer normally asks us for bandwidth utilization reports. Statseeker has very descriptive transmit and receive information."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The Wi-Fi side needs improvement."
"This solution would be improved with better automatic discovery for ping-only devices."
"Detailed data can be hard to extract in CSV form. Sometimes, being able to dump down raw data would be good so various time periods across a longer period could be analysed. At present, data can be presented within Statseeker, but there is lots of "white space" between data points."
"If it had more detailed NetFlow information then it would be far better."
"I would like to have soft alarming. If an inner-base all of a sudden triggers a threshold, we have to rely on a lot of other tools and then we go into Statseeker to verify it. If Statseeker would confirm it preemptively and trigger it into our network panel, that would be nice."
"With Statseeker I'd like to see some flow, i.e. what's tuning-up the network. The trend I like is managing the traffic load by going to the cloud."
"The interface could be more user-friendly and it would be nice if there were enhanced options for reporting."
"It doesn't do absolutely everything and it will require some additional software or hardware support to be a complete single solution."
"It could use more features on Netflow analyser, such as time series graphs and a single network export UDP port and UDP forwarding."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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Statseeker is ranked 64th in Network Monitoring Software with 38 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Statseeker is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Statseeker writes "Simplifies monitoring and provides real-time alerts for issues we might not immediately be aware of otherwise". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Statseeker is most compared with Fortinet FortiSIEM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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