We plan to replace BMC Compuware File-AID due to its price. Two years back, we paid 11,000 dollars. However, the current price is 27,900 dollars. The price has increased to at least eight times its initial cost. We would need to pay around 60,000 dollars to have all three products together. We also encountered issues during version updates. 

Technical support has gotten better over the years, though there's always room for improvement.