BMC Software and Solutions

BMC Reviews

Real User
Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
May 14 2018

What is most valuable?

It was a full-featured product. Based on my experience where I was responsible for Remedy, and for a later project where I worked on a very... more»

How has it helped my organization?

It replaced an older system, called ManageNow. It had no major impact on the way we operated. We more or less continued, we had a... more»

What needs improvement?

BMC Remedy has more features now than I know about and have used, so it would be presumptuous for me to try to suggest improvements for a future... more»

Which solutions did we use previously?

The old system was at the end of its lifecycle, it was being phased out. The name of it was ManageNow, and I don't know that it exists anymore.... more»

What other advice do I have?

ServiceNow is expanding. If I were just choosing an ITSM system right now, it would be hard to choose, if you ignored the underlying platform.... more»

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