BMC Software and Solutions

BMC Reviews

Real User
Control-M Analyst at a retailer with 1,001-5,000 employees
Jun 24 2019

What is most valuable?

The whole Control-M scheduling package is valuable. The most important features are that it is easy to use and graphical, since I'm a graphical person. This allows me to see it on the screen. I've… more»

How has it helped my organization?

Everything that we schedule is run through Control-M. It supplies and provides what is needed, whether it is nighttime processing or cyclic job streams that are needed for the company to do what it… more»

What needs improvement?

I'm not sure how the solution fits together with our business modernization initiatives, as there are things outside of my area, even though Control-M is the scheduling tool of the company. They may… more»

If you previously used a different solution, which one did you use and why did you switch?

When I got there, we had Robot Schedule. With this solution, I couldn't see the job connecting, which was sort of frustrating. It was like, "Hey, where does this one go?" I know Robot Schedule has… more»

What other advice do I have?

Do your due diligence. Look around at what is out there. However, I would 100 percent be behind Control-M. It's a great company. Their support is good. The product is great. It's a good investment. It… more»

Which other solutions did I evaluate?

I have been exposed to a little bit looking online. We talked to someone through our rep. They were looking at Control-M and some other source scheduler. They went with the other scheduler for some… more»
KeyurPatel
Real User
Control-M Tech Lead at a financial services firm with 1,001-5,000 employees
Aug 06 2019

What is most valuable?

The most valuable feature is the Autoedit variable resolution in planning. This feature allows developers to better understand the schedule, and allow them to correct any potential issues in advance. The MFT dashboard is also a useful tool… more»

How has it helped my organization?

With version 9.0.18, which included new features, it has increased the usage of Control-M. Introduction of Control-M-managed file transfer has increased usage in our organization. BIM is a good tool to monitor SLAs, and being a financial… more»

What needs improvement?

Control-M MFT and Control-M API both need improvement. The Control-M MFT has to support checksums for FTP transfer between our own Control-M agents. The Control-M API does not support SQL database-type jobs, where a job has been configured… more»

If you previously used a different solution, which one did you use and why did you switch?

We did not use another solution prior to this one.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.
Bhanu Prakash Badiginchala
Real User
Application Automation Deveoper with 1,001-5,000 employees
Aug 22 2019

What is most valuable?

Integration capabilities, plugins, support communities, visibility, MFT, Reports, APIs. As mentioned earlier, all these features mean that we don't need to use multiple… more»

How has it helped my organization?

Control-M, with its huge integration capabilities, brought most of our scheduling activities under one roof. This adds to ease of use and support. To top that, the… more»

What needs improvement?

MFT needs some more polishing. We ran into problems a few times & struggled to get them sorted in time. But, BMC gave their full support to us at such times. APIs are not… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is a tricky area that I don't have much experience in. I can see it getting even trickier with more companies moving to a cloud-based infrastructure.

If you previously used a different solution, which one did you use and why did you switch?

I had used Cron scheduler for a short time, but it can be considered almost zero experience. My understanding is that BMC Control-M is years ahead in terms of usability &amp… more»

What other advice do I have?

I like this solution, and my advice is to go for it :)

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.
John_Rooney
Real User
Vice President of Managed Services at Park Place Technologies
May 23 2019

What is most valuable?

The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable. We have one Knowledge Module that we're using today, which… more»

How has it helped my organization?

We brought the product in to handle the following: We're in 35,000 data centers today. We have 16,000 customers and we support about 400,000 assets. Those are big numbers… more»

What needs improvement?

Reporting would be an area for improvement in TrueSight. In its purest form, TrueSight is an enterprise product, meaning one company would run it in its internal data… more»

What's my experience with pricing, setup cost, and licensing?

We pay license fees of between $150 and $200 per asset. In terms of the product's pricing, we don't pay per item and it's not crazy. It's cost-effective enough for us to… more»

If you previously used a different solution, which one did you use and why did you switch?

We had our own homegrown system - an email box - that the stuff came into. That's all we had. We did not use a competing product. We went down an RFP path over three years… more»

What other advice do I have?

The advice I would give is not to make a mistake and think it's an off-the-shelf product like Office 365. Understand that it's a very robust set of tools and procedures… more»

Which other solutions did I evaluate?

We did an RFP and looked at seven products. Although I wasn't here when the company did that, I know they looked at Nagios. One of the two key reasons for choosing… more»
ITManager610z9
Real User
IT Manager at a manufacturing company with 1,001-5,000 employees
Jul 18 2019

What is most valuable?

From a TrueSight perspective, we love the Capacity Optimization. We manage to collect almost all our capacity information through agents, without having to deploy a… more»

How has it helped my organization?

With the service modeling, once we managed to build our import stuff to get our CMD impact models and services into TrueSight, that was a big win. Because once we… more»

What needs improvement?

I can only speak from my perspective because I don't know if some of the issues that we've had are industry-wide or not. For instance, we've got a lot of Microsoft stuff… more»

What's my experience with pricing, setup cost, and licensing?

The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning… more»

If you previously used a different solution, which one did you use and why did you switch?

Prior to BMC, from a monitoring perspective, we were using 65 other solutions. One of my missions is to either integrate them or consume them. Bringing on TrueSight was… more»

What other advice do I have?

My advice is that it's not going to be as easy as you think, but it's going to be worth more than you think when you get it done. It depends on your situation. It depends… more»

Which other solutions did I evaluate?

We looked at some other options. BMC has been around a long time. If you look at the industry ratings, it's way up there, top-right quadrant, along with a couple of other… more»
Robert-Stinnett
Real User
Automation Analyst at a tech services company with 501-1,000 employees
Aug 22 2019

What is most valuable?

The most valuable feature is the Automation API - Jobs as Code. This is the future of workload automation. It brings Control-M into the DevOps sphere, and they are… more»

How has it helped my organization?

The Single pane of glass view has helped us to see the big picture. The auditing and archiving capabilities have helped us maintain compliance and provide for a single… more»

What needs improvement?

The Web interface is coming along but still has some missing pieces. Today, you must still rely on the full GUI client to do everything you need. The next major release… more»

What's my experience with pricing, setup cost, and licensing?

Pricing can be steep, but you get what you pay for. If you are just concerned about cost, you are going to miss the big picture because Control-M has features that are… more»

If you previously used a different solution, which one did you use and why did you switch?

Prior to using this product, we used homemade solutions and we outgrew them.

What other advice do I have?

You can try it without buying it. I would suggest checking out the workbench at: https://jobsascode.io This is a free version of the Control-M package that is perfect to… more»

Which other solutions did I evaluate?

Before choosing this product we looked at Computer Associates (CA Technologies) and Tivoli. Control-M is light years ahead of any competitor we have looked at.
Real User
Manager Digital Solutions at a transportation company with 10,001+ employees
Jun 15 2019

What is most valuable?

It creates an audit trail for jobs that we run off of it. With opportunity to run things through a repository, such as a scheduler, you have a better opportunity to ensure the information is where it needs to be when it needs to be there.

How has it helped my organization?

The opportunity to automate work so you have an audit trail, especially with governmental requirements in a regulated industry, such as the airline industry. It's really important that we have that audit trail. Because it's a tool which… more»

What needs improvement?

The company has been working with BMC on the MFT. There are still some things about MFT which don't work the way that we want with our needs. So, we would like to see that improved. While the solution has affected the collaboration between… more»

If you previously used a different solution, which one did you use and why did you switch?

We previously used CA products.

What other advice do I have?

Because we have been so pleased with this product, I would encourage others to look into this product with a view on what are their needs. Ask the right questions of either their sales rep or technical person from BMC to understand how this… more»
Real User
System Admin and Architect at a financial services firm with 1,001-5,000 employees
Jun 23 2019

What is most valuable?

Monitoring is a valuable aspect of it. The monitoring tool is very good, and it is easy for expert and entry level users to use on a short notice.

How has it helped my organization?

The amount of work that gets done. We execute probably up to a million jobs a day. With Control-M, there is visibility into it. There are notifications when things go… more»

What needs improvement?

The reporting tool still needs a lot of improvement. It was supposed to get better with the upgrade, and it really didn't get better. Its reporting aspects are poor, and… more»

What's my experience with pricing, setup cost, and licensing?

We have a five-year contract with task-based licensing.

If you previously used a different solution, which one did you use and why did you switch?

Oracle Database backup teams used to do this all themselves via cron. Now, they have automated cron to Control-M for a lot of our database backups where they used to do… more»

What other advice do I have?

I would recommend it for the scalability and dependability. The software is constantly being improved and new add-ons are being created. It is a robust tool that's stable… more»

Which other solutions did I evaluate?

We had another solution in-house because it came to us through an acquisition of some business. So, I dealt with a title scheduler for a couple of years. It was different… more»
Paul Wayland
Real User
VP Control-M Scheduling at Northern Trust
Jul 08 2019

What is most valuable?

Monitoring is a valuable aspect of it. The monitoring tool is very good. It's very easy for expert and entry-level users to use on short notice. Also, the usability is good.

How has it helped my organization?

I've never worked in a company where we weren't using it, so it's hard to say how it improves our organization. Our Oracle Database backup teams used to do this all themselves via cron. They've… more»

What needs improvement?

The reporting tool needs a major-league upgrade. I also would like not to have to reach out to a third-party application company to do automated notifications. Right now, we still have people manually… more»

What's my experience with pricing, setup cost, and licensing?

It works on task-based licensing.

What other advice do I have?

You have to talk about it more in terms of how Control-M fits into the scale of other products which BMC offers for what you're doing. It's got Helix, cloud management, ITSM, etc. BMC offers the whole… more»

Which other solutions did I evaluate?

Procurement may have looked at other products. But from our perspective, they probably would have scared the living heck out of us if they had told us they were looking at other things.
Real User
Sr Operations Analyst at a insurance company with 1,001-5,000 employees
Jul 08 2019

What is most valuable?

The most valuable features are * the managing of file transfers * the product keeping up with technology. It's also very user-friendly and easy to manage job flow.

How has it helped my organization?

This product works with all the platforms that we use today. We're able to centralize our managing of job flows for all our platforms. That's how it really helps us. It has also improved our SLAs. In addition, it has definitely helped development. Now we have multiple developers running their jobs… more»

What needs improvement?

I would like to see the ease of upgrades improved, although they may have addressed that. We're still at an early version, but we plan to get to the latest and greatest very soon, where we can take advantage of easy upgrades. Their technicians should be more involved when we're applying new… more»

What other advice do I have?

My advice would be to go ahead with Control-M. Get a lot of input from their technicians. Work with them. They're very good, and very helpful. I've learned a lot because I came from the mainframe area, personally, where now I'm working with all this Windows and agent technology I never knew before… more»

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BMC Questions

Miriam Tover
Content Specialist
IT Central Station
May 17 2019
One of the most popular comparisons on IT Central Station is BMC Helix vs ServiceNow. People like you are trying to decide which one is best for their company. Can you help them out? What is the biggest difference between BMC Helix (Remedy) and ServiceNow? Which of these two solutions would you… more»
JS4BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched… more»
Ramon Van LeeuwenI agree with above analysis, But both tools fit the profile of a big Lego box, a… more»
RahulPriyadarshyBMC Helix- BMC Applications As Service (ITSM, Discovery, Monitoring) deployable… more»
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