ConnectWise PSA Stability
JR
Joe Reagan
Help Desk Manager at MYERS NETWORK SOLUTIONS
Well, I can't speak to what Manage's limits are. As a dispatcher on the front end of the help desk, I'm putting out fires.
to clarify... IT Helpdesk is the 'putting out fires'.... allot of people out in the world who need help with their PC's & laptops... not with the ticket system of Connectwise... that usually runs like a clock. It's rare that we have issues with the ticket system. :)
The solution is super stable.
View full review »ConnectWise Manage is stable.
View full review »Buyer's Guide
ConnectWise PSA
May 2024
Learn what your peers think about ConnectWise PSA. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
769,976 professionals have used our research since 2012.
I rate the platform’s stability a six out of ten. Sometimes, it works slowly.
View full review »RB
reviewer1675305
IT Support Specialist at a tech services company with 11-50 employees
The stability of ConnectWise Manage is good.
View full review »CW
Chris Walters
VoIP Network Engineer at Infinet Solutions
Reliability is definitely something that I have issues with, especially over a bad connection. For example, I'm on satellite internet at home, and we have a cloud solution. So, I know obviously that we've got a good connection on the other side, but it seems like if a connection gets dropped in the middle of something loading, sometimes it doesn't properly re-request the information that I was trying to get.
So, for instance, if I'm pulling up a ticket and my connection gets disrupted slightly, a lot of the time it won't load the ticket notes. There will just be a blank section where you know there's supposed to be data. We've got a bot built in Microsoft Teams. So I can go into Teams and use an API call to pull that notes section out. So, I know it's there; it's just that the system isn't fully getting it to me.
I definitely experience that on a slow connection much more. When I'm in my office on a fiber connection, a 200/200 fiber, I see a totally different operation than that when I'm at home on a 35/5 satellite.
View full review »DL
reviewer975264
Solution Architect at a security firm with 201-500 employees
Its stability, reliability, and performance have been pretty good. I'm not aware of any recent service interruptions.
View full review »TC
Tom Cross
President at Fairoaks IT
The stability is pretty good. There are occasional issues as it's on the cloud. There are days that it's slow and days that it's better, however, for the most part, it's stable. There are no bugs or glitches. It doesn't crash or freeze.
View full review »RM
Rick Maiolo
Director of Business Development at FrontBlade Systems Inc.
We haven't had any problems with stability.
View full review »TN
reviewer1059012
Vice President International Business Development at a tech services company with 11-50 employees
The solution is reliable and stable, it gets the job done.
View full review »LA
reviewer1500543
Senior Instrustor of IT at a computer software company with 501-1,000 employees
ConnectWise Manage is stable.
View full review »We had no issues with the performance.
View full review »SV
reviewer1030434
Chief Executive Officer at a tech services company with 11-50 employees
It has been stable for us.
View full review »MF
Mitchell Fitzpatrick
Junior Engineer at a tech services company with 11-50 employees
I'd say that this is a stable solution.
View full review »BP
reviewer1469379
Network Administrator at a computer software company with 11-50 employees
It seems pretty solid and I don't have any complaints.
View full review »None.
View full review »Buyer's Guide
ConnectWise PSA
May 2024
Learn what your peers think about ConnectWise PSA. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
769,976 professionals have used our research since 2012.