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The total ranking of a product, represented by the bar length, is based on a weighted aggregate score. The score is calculated as follows: The product with the highest count in each area gets the highest available score. (20 points for Reviews; 16 points for Views, Comparisons, and Followers.) Every other product gets assigned points based on its total in proportion to the #1 product in that area. For example, if a product has 80% of the number of reviews compared to the product with the most reviews then the product's score for reviews would be 20% (weighting factor) * 80% = 16. For Average Rating, the maximum score is 32 points awarded linearly based on our rating scale of 1-10. If a product has fewer than ten reviews, the point contribution for Average Rating is reduced (one-third reduction in points for products with 5-9 reviews; two-thirds reduction for products with fewer than five reviews). Reviews that are more than 24 months old, as well as those written by resellers, are completely excluded from the ranking algorithm.
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Business Management Software Reviews

Read top reviews of Business Management Software solutions from the IT Central Station community:
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Real User
Systems Administrator at a non-profit with 51-200 employees
Aug 30 2016

What is most valuable?

The service desk and configurations are the most valuable features.

How has it helped my organization?

We are able to use our ticket system to track any remediation of a device stored in our configurations. We entered our entire asset inventory into the configurations, and when we receive a ticket we attach the device from the configurations.... more»

What needs improvement?

When viewing a ticket, I would like to see a filtered list on a sidebar of configurations assigned to the contact that created the ticket. Then I would like the ability to associate one of the devices in that filtered list to the active ticket.
Real User
CEO at a tech services company with 51-200 employees
Jul 05 2017

What do you think of ConnectWise Manage?

Valuable Features The flexibility in agreement billing has been really good - we have a lot of complex contracts with clients and ConnectWise has catered for almost all the ways we'd like to bill customers. • Improvements to My Organization ConnectWise has changed the way our entire business works. We started with a "light" implementation using about 10% of the functionality, and we have since implemented more and more modules to improve different areas of the business. • Room for Improvement better documentation and access to the back end database would be nice. • Use of Solution 10 years. • Deployment Issues No • Stability Issues No • Scalability Issues Few • Customer Service and Technical Support Customer Service: Reasonable. Technical...

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Real User
NOC Manager at a tech services company with 51-200 employees
Jul 20 2017

What do you think of ConnectWise Manage?

Valuable Features We use it for Business/Sales Management; it enables tracking of sales leads and opportunities. • Improvements to My Organization More detailed and complete billing. • Room for Improvement Not a good ticketing system • Use of Solution Three years. • Stability Issues None. • Scalability Issues None. • Customer Service and Technical Support An eight out of 10. • Previous Solutions ConnectWise provided more detailed information for billing and tracking of projects. • Initial Setup Straightforward; we had people that caught on to using the product very easily and they helped others, along with ConnectWise University. • Pricing, Setup Cost and Licensing Pricing is fair. • Other Solutions Considered I was not involved in...

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