The support has been excellent and punctual on every occasion.

I assume this refers to DataCore support. They have always been able to help us quickly, and if you have dumps, they look at them properly and look for solutions. So far, we have always been satisfied with the support

Every time I needed support, they gave me a solution.

The customer service and support are quite fast. However, it is not a ten on ten because the support was unable to help with a functional program of the solution. The functionality was there, we struggled with it, but the support was unable to help us. 

Customer support is hit or miss. There are good technicians, however, some are not so good.

I would rate DataCore's technical support a nine, on a scale from one to 10, with one being the worst and 10 being the best. Each time I requested help, they would call me back in 20 minutes or less.

The support is very good. They are fast and efficient.

Datacore support is one of the best in the industry. They offer a fast response and competent answers or even remote sessions. Support is always available 24/7/365.

I have to contact the sales team and system engineers. I'm quite content with DataCore SANsymphony's system engineers.

Of all the software that I use in my job, it is the one that has the best support. When the problem is not with DataCore, they often help me and sometimes even directly provide the solution to modify the settings on the other components of the infrastructure causing the problem.

The customer service is quick and efficient. Sometimes we have to deal with some trivial questions but that seems to be the basis of every support query right now.

Technical support is awesome and very reactive.

The support team is really good. The product is frequently updated.

Based on my experience, their technical support is very good.

We provide support. As such, we usually help to resolve issues arising with vendor DataCore.

DataCore's technical support is very good and I rate it as a nine out of ten. 

Technical Support is responsive. They could be a little faster when there is a critical emergency, but for the most part, technical support is good.

Technical support is very good. For example, their system engineer came down to help my customer resolve a problem.

I have only needed to contact them once, and they were quick to assist. Excellent support was provided locally and directly from DataCore.

Datacore offers one of, if not the best, technical support teams in the industry. Every request is handled very competently and in a short time.

The SEs are also very well trained and competent. They are always available for questions and are also very willing to give suggestions and information.

DataCore support has always been top-notch whenever we've called on their services, although this has admittedly been rarely due to the stability of the product.

Customer Service is very fast. There is a high level of expertise and they are willing to help and assist you. They are industry-leading, I would say.

Fast, faster, DataCore support.

They are also kind and solution-oriented. They are easy to understand, and you have the feeling they want to help you and get you satisfied.

To be honest, we did not need the support until now.

Very fast, very competent, short ways via mail or telephone.

DataCore Support is OUTSTANDING and they release new updates and features frequently (sometimes almost too frequently).  Their support department is a well-oiled machine and is the gold standard for how all vendors should be. Their online ticketing system allows us to not just see individual cases but for anyone in our enterprise/storage team.

The technical support is perfect.

We have found that technical support has good skill levels and availability.

quick support enabled  ;-)

So far, we have not had to contact customer support.

Technical support for this software is good. We ran into a few issues and their technical support team were on time helping us, including our customers. I would rate the support for DataCore SANsymphony SDS five out of five.

Very helpful support!

Technical support is excellent.