Fortinet FortiWLM Room for Improvement

PeterMacTaggart
IT and IT Security Consulting at MacTaggart IT Security

Something that can be improved by Fortinet is the organization-wide policy on service contracts. I find that it is a little bit stressful. They have a business model where whatever you buy, you must make a service contract. You can do that for one year or three years or five years. But it seems a little bit like a moneymaking machine rather than a necessity. They require these service contracts and that is not always so well accepted by the clients.  

To judge the circumstances of the market by bigger business clients who can afford these additional fees may not be the best way to create policy. I work mostly with smaller clients on the threshold of breaking into a bigger business landscape. Mostly those clients are private people and for these people, these business requirements Fortinet has in place are not the best way to build up their successes.  

I guess I cannot criticize their practices as failing because the company is obviously successful with it. I understand that they also need to make money for evolution, for research and development to stay competitive. But for the private sector, there is a gap. You have these professional suppliers like Aruba and Fortinet and then you have the small suppliers whose products you can buy in the shop around the corner. There is nothing in between. I think Fortinet could be more friendly toward smaller companies and individuals so they could have success with the products while building their businesses and then they are more likely to continue to use the products later.  

I guess one other improvement they might consider making is with the design of the product. They do not have the most beautiful equipment I have seen in my life. They could hire a designer and the products could be improved substantially in a visual way.  

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Piyush-Patel
Senior Technical Support Executive with 11-50 employees

The guest management features need to be improved by adding automation. There is a facility for guest management through a portal, but it should be automatic. As it is now, the IT person has to edit and do things manually. All of the details should be maintained in the FortiCloud.

I would like to see some small access points or signal extenders added to the product line to help with areas that do not have full coverage. 

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DK
Dilip_Kumar
Service Delivery Manager at ZAVASI TECHNOLOGIES PVT LTD

Documentation could be improved.

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Find out what your peers are saying about Fortinet, Aruba Networks, Cisco and others in Wireless LAN. Updated: May 2021.
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ED
Emerson Luis De Oliveira
User at Tilibra

This solution should be easier to set up in a production environment.

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Find out what your peers are saying about Fortinet, Aruba Networks, Cisco and others in Wireless LAN. Updated: May 2021.
509,820 professionals have used our research since 2012.