They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. 

I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic. I'm looking to enhance the product with other products that it will work with it but give me extra features, such as the ability to balance ports.

I love the information I get off Intermapper, but I need to do more. Once I get the information, I need to function with it. If I could take it to the next level in a single pane of glass would be great, but right now, I bounce between six different products to get the job done. That's why I would love to see a single pane of glass; if I could find something that could reference the Intermapper databases that are already built. I don't want to replace Intermapper, I want to enhance it with other products.

I have seen instances where Intermapper does not seem to recover from network changes. For example, if a switch is replaced, a connecting switch may generate a slew of black lines on the GUI for all the VLANs between the two switches. 

We have an older version of Intermapper. We might have an older version of Intermapper, and I do not know if network discovery is better in the newer versions.

There are a lot of expectations if you compare this product with other solutions like  SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller solutions designed for a specific purpose. I think this tool is fit for purpose and we're able to achieve what we want so we don't have any specific requirements from this tool.