We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source products and commercial products, and the commercial product support is not always fantastic. For Graylog, we could solve all the issues by searching over the internet and on Stack Overflow. With other products, such as Metabase, which is an open-source business intelligence tool that we use, because half of our company is made of software developers, they can write a patch. We did that a couple of times, but with Graylog specifically, we haven't had a need to introduce any patches. It was just tweaking the config.

I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.

There is no customer service and support available for the free version of the solution.

We are working in India, and sometimes it takes a while to receive a response from the support. However, the solutions they provide are can do them. Their support is good.

I rate the support from Graylog a four out of five.

Never used.

The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really cater to open-source solutions. They only support you if you are an enterprise working on a POC. If you want to do a POC for an enterprise solution, they need assurances that you'll buy their enterprise solution. 

We use Graylog's community support forum. It helps us solve our queries.

I have not had to use technical support. 

I would rate them as a two out of 10. You are on your own without an enterprise license.

There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of manuals to get to understand it. 

We never contacted technical support, so I cannot answer this.

Graylog community is very good.

Not applicable.

I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.

We are not using any technical support.

The technical support is a weak point in this product. It's not so easy to contact them and they don't answer immediately. Sometimes it takes a lot of time and the wait is difficult. If I had enough documentation I might not need the support. 

We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.