It tremendously cuts down our troubleshooting timeframe because any problem can be traced. You have access to a portal, and in the portal, you can see just all of your devices. You can basically have devices broken by different groups. You can see devices with some minor or major alarms. You can see devices in the complete down state. If you see any device in a red state, you can just simply click on it. It will take you right into a map, and you can see what the problem is. In real life, you can see if it is an access network or a core. It is one of those features for which we should say "wow" to HelpSystems Intermapper.

It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, for the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff. We service over 111 local school districts.

We have one of the remote access clients displayed on a big quad monitor in our NOC. Everybody in the NOC can immediately see if something major is going on. Systems administrators can quickly determine if server alerts are related to a site outage.