IBM ProtectTIER Room for Improvement

Section Head: IT Infrastructure (Networks, Servers and Security) with 51-200 employees

The learning curve for the solution is quite high. This has always been an issue. If they could just open up a bit, with regards to gaining knowledge on how to configure this solution apart from just having official IBM tech would be helpful.

The configurations wizards are still complex and hard to navigate. These should be easier to manage.

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Presales Engineer Information System and Security at a tech services company with 10,001+ employees

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us.

This solution can be made easier to use.

Technical support is very frustrating and we are considering other solutions because of it.

Stability is something that should be improved.

The product is expensive and the licensing should be changed.

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Technical Lead at a manufacturing company with 10,001+ employees

Technical support needs improvement.

Setting up the system to work with legacy equipment is a bit complex at times.

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