The backup for a large amount of data is slow. When there's a large amount of data, sometimes the backup isn't completed in time. I have a 24 hour cycle, so it doesn't get completed in 24 hours with the large amount of data. With Veritas NetBackup, I can take 20 terabytes of backup in a day.

IBM ProtectTIER could improve by being more user-friendly.

Technical support needs improvement.

Setting up the system to work with legacy equipment is a bit complex at times.

On the redundant standpoint, if we have two ProtectTIER, it makes the product running too redundant, because it is a very critical backup solution. It is handled by ProtectTIER so there should be some redundancy between the two sides. For example, we have side A and side B, and if anything happens on side A, then side B protector should be able take care of the issue.

There is only one issue on the VTL side, we cannot restore the entire system of AS/400. We cannot restore the data by using ProtectTIER on VPL. The new protector is good, but it is not possible to restore the full system. We can restore the data but we cannot do the full restoration. Hope this issue also been resolved with new solutions.

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us.

This solution can be made easier to use.

Technical support is very frustrating and we are considering other solutions because of it.

Stability is something that should be improved.

The product is expensive and the licensing should be changed.

The learning curve for the solution is quite high. This has always been an issue. If they could just open up a bit, with regards to gaining knowledge on how to configure this solution apart from just having official IBM tech would be helpful.

The configurations wizards are still complex and hard to navigate. These should be easier to manage.