Intercept X Endpoint Reviews

I work with a number of Sophos products, mainly those managed through Sophos Central.

I provide general support for this solution, and my experience is with deployment and some configuration. I have been using the premium edition at home for more than a year, and have been dealing with training and support for approximately six months.

We are using this solution for cloud-based support, and using a cloud-based deployment.

We provide managed services to Sophos clients as part of our business offering.

The performance of this solution is good. This product does not overload the machine, even on relatively old hardware. It is a good experience in terms of CPU utilization, and how many of the cycles are going to the antivirus scanner.

This solution is easy to install, and it is flexible in terms of configuration.

The centralized management is a great feature for assigning certain policies to machines.

All of the features are very important for anyone who is supporting a large number of computers.

The price of this solution can be improved. The lesser the price, the more people will purchase it in the future, and it will become more popular and more widespread.

I have never seen the "Blue Screen of Death" based on interactions between Sophos and the operating system. Similarly, I have not seen the computer stuck, or frozen during the virus scanning process. My overall impression of stability is very good.

I would rate the technical support for this solution a nine out of ten.

This product works as expected. From the point of view of a Sophos Trainee and Sophos Support Specialist, I admire what this product is doing. It is flexible and the management console is easy to work with.

Overall, this product is doing fine and I have nothing to complain about.

My advice to anybody who is researching similar solutions is that if they are looking for something that is simple and reliable, then this is a good choice. There will be less effort from the local IT support, and they will have well covered and protected endpoints. If they are not willing to spend a lot of time designing policies, precisely tuning everything for maximum performance and protection, then Sophos is the best choice. With very little effort you have a fully functional and very secure system.

Sophos is the best in its class, although there are no perfect systems.

I would rate this solution a nine out of ten.

The base product and the anti-malware feature are most valuable.

It consumes a lot of resources, and something needs to be done for that.

We use Intercept X Advance in our company, and this is the third year.

It is stable.

It is scalable. We have around 2,500 users. For its maintenance, there are just two or three people.

I never faced any issues.

We were using Symantec. It was on-premises. There was an issue with the company, and I faced an issue with their support. So, I had to switch. I wanted something on the cloud.

It was easy. On the client-side, it hardly takes 15 minutes.

Its price is reasonable.

They have to take care of the resource part. I would rate it a nine out of 10.

The most valuable feature is the supervisory side of it where we can watch the throughputs and even the loading of the device, to see how much traffic is happening.

In terms of the site-to-site VPN elements, they tend to concentrate. It's quite simple when there are Meraki devices at both ends of the VPN but if there is another user at one end, on another device, it can be a bit tricky. So they could really simplify that process a bit.

So far, the solution has been very stable.

At the moment, we have no plans to expand further. We might in the next six months or so. I believe it will easily scale. We've just not gone into that yet but it looks promising. At the moment, we have around 50 users.

I've only had to deal with technical support in relation to site-to-site VPN problems. I did find them to be very helpful.

At the moment, we don't have ROI because we've been given a very generous period of trial for this machine, we've not had to actually spend any money so far. So, in terms of return of the investment, it's not really applicable at the moment.

In terms of advice, I would make sure that, in terms of capacity, to get the right version, to find the right level of device. MX64 is a fairly small business-scale device. We were a bit hesitant about going for that, given the scalability of it at that point. But, obviously, make sure that you go in with enough extra capacity to deal with any increases you have in traffic demand.

If you're setting up a VPN on the MX64, if both ends end up being a Meraki device, then it's simple to set it up. But when it isn't, it's a bit more complex. Eventually, it causes a lot of statistical information that they could provide if the devices are Meraki at both ends. If they could provide that same facility for setups where the network doesn't involve an MX64 or a Meraki device at both ends, that would be great.

I would rate this solution an 8 out of 10.

The solution is useful for protecting against ransomware and malwares.

The performance is very slow and should be faster. 

Data resources will be consumed, affecting the performance, when there is a concurrent login involving a server with multiple RDP users. 

The installation of the solution will start the 17 services involved. 

While the tech support is knowledgeable, it's response time should be faster, as it will only get back to us the day after raising a ticket. 

We have been using Sophos Intercept X for around two years.

Technical support, while knowledgeable, is not adequately responsive, as it will take a day from when the ticket was raised to receive a response. This needs improving. 

The solution is easy to install. Downloading time takes only 15 minutes.

Our technical team consists of a team leader, team manager and administrators.

The solution has around 60 licenses. 

It is cloud-based.

We have around 10 clients making use of the solution.

We would recommend the solution to others.

I rate Sophos Intercept X as a seven out of ten.

We primarily use the solution in order to check the correct flow of the workstations.

We have the complete solution. We try to see if we have any malware, ransomware, in our workstations, and detect and respond. It's very good at detection. 

The solution has very good usability.

So far, it's working quite well for us and we've been very happy with it.

We don't often need support, however, when we do, they've been quite helpful.

If you have good hardware and a good memory, you won't have a problem with this solution's performance at all.

The solution is pretty complete and works well for our organization. I can't recall not having any specific feature on hand.

The initial setup can be difficult if you don't come in with at least some knowledge about the product.

The solution can run slower on older computers. When you do a scan, you need to configure the scan to run in the time not when your traffic is high. The performance can be affected if the traffic is high and you are trying to scan. This isn't really the solution's fault. It may be an issue with the robustness of the machine

I've been using the solution for around two years now. It hasn't been too long.

The stability is very good. We have no complaints in this area. It doesn't crash or freeze. It's not buggy. It's reliable.

Personally, I have not tried to scale the solution, and therefore can't speak to the scalability itself. For our organization and its size, it works well. We have approximately 100 people in the company. 

We've used technical support in the past. I've found them to be very good. We're quite happy with their level of service, even if we very rarely need to call on them. I'd give them very high marks - maybe 9.5 out of ten for the level of support they provide.

The initial setup can be challenging for those that come in blind with no prior knowledge of the solution. That said, we're pretty knowledgable, so we went in knowing the product and therefore we didn't really have trouble in that sense.

You need to make the deployment, and you need to put the agent in the workstation. That is the most difficult part of the solution. If the company is not centralized, the deployment of the solution is hard. That can be true for any product, actually. However, if you have some solution, for example, to make the deployment of different software for you, you can make the deployment easier. That way, you can centralize the configuration, and set the configuration for the complex platform. 

For us, it took two weeks to a month to deploy the solution with the assistance of a software platform. However, that can vary according to the company and its size and environment.

We're partners with Sophos.

I'm not sure which version of the solution I'm using.

When implementing Sophos Intercept, other organizations need to know that the deployment can be a bit difficult. It's a good solution with a challenging implementation. YOu really need to centralize your deployment. If you have a solution that can help ease the deployment process, it's worth it.

Overall, we are very happy with it. I'd rate it at a ten out of ten.

Our primary use case is for securing the endpoints or endpoint users and Sophos servers.

This solution offers very good performance and it has great features. 

I'd like to see more integration in the solution. 

I've been using this solution for five years. 

The solution is stable. 

The solution is scalable. 

Customer service is good, they're knowledgeable and customer friendly. They provide good support. 

We don't install Intercept X in all devices, we do it for ourselves and the customers do their own deployment. It took around two hours for implementation within the company. 

There is an annual license fee. 

I would recommend this solution and rate it an eight out of 10.

We use it mostly for software protection. 

It's quite simple to use and user friendly.

The EDR could be improved, and perhaps the User Interface. EDR machine learning could be included.

We have been using Sophos Intercept X for about two years. It is the latest cloud version. We have about 200 people using it, daily. We are a Sophos customer.

It is a stable product.

It is reasonable scalable. So, somewhere in the middle in terms of scalability.

We have not needed to use support so far.

We have been using Sophos since day one.

The setup was simple. It took us about one day to set up and configure the software.

The setup was done internally. We also perform maintenance internally.

The pricing is average for software like this, but you can purchase additional services if you wish.

In the future, we may evaluate SentinelOne.

I would recommend this to other users, and I would give the product 7 out of 10.

This product is primarily used for endpoint security.

The most valuable feature is the threat detection capability.

This solution is easy to configure.

The endpoint detection and response (EDR) technology has room for improvement because the information that it gives us to resolve our problems is poor nowadays. It's not sufficient.

I would like to see remote desktop support. For example, if you have a problem with your device, maybe the support team can log in and help to fix the problem using a remote connection.

I have been using Sophos Intercept X for the past year and a half, and have just renewed my subscription for another year.

Stability-wise, Sophos Intercept X is good. I have not experienced any bugs or problems with it.

The scalability is very good. We have 130 users.

I would rate the technical support and ten out of ten. They are perfect.

The initial setup is easy.

I deployed this product myself and the process took about two months.

My advice for anybody who is looking into implementing this product is that it is easy to implement, quick to deploy, and has a lot of tools to detect malicious behavior. I can recommend it to others.

I would rate this solution a ten out of ten.