Intercept X Endpoint Reviews

We are solution providers.

Sophos Intercept X is used as an endpoint antivirus solution and ransomware protection. 

Ransomware protection is the most valuable feature of this solution.

I am totally satisfied with this product.

It could be updated less frequently.

I would like to see better support for virtual and desktop infrastructures.

I have been working with Sophos Intercept X for five or six years.

For the most part, Sophos Intercept X is a stable solution.

Sophos Intercept X is absolutely scalable.

In our company, we have 60 users.

The support needs improvement.

Previously, we used Sophos Endpoint Protection.

We decommissioned Sophos Endpoint three years ago.

The installation is straightforward. It can be done in five minutes.

We need one engineer to deploy and maintain this solution.

Every user can install this solution themselves.

Licensing fees are paid monthly.

In addition to the licensing fees, there are no added expenses.

I would recommend this solution to others who are considering it.

I would suggest that they manage and test the exceptions for different cases.

I would rate Sophos Intercept X an eight out of ten.

Clients primarily use the solution for ransomware.

There isn’t a specific feature; the solution itself secures your infrastructure. We had a partner whose client was using a different solution that was hit by ransomware recently. It was an inferior product and it didn’t protect them. They didn’t buy a license to protect them for ransomware. After that, the client switched to Sophos to get the protection they lacked. It either works or it doesn’t and Sophos works.

We’ve only been using the solution for two months, so we don’t have a grasp of the full system to comment too much.

They might want to offer an MSP model for licensing, to offer the solution as a software as a service.

The solution is pretty stable.

The solution is easily scalable to thousands of users. It’s very capable.

So far, we haven’t had to deal with technical support at all.

The initial setup is easy.

We are distributors of Sophos.

I’d rate the solution ten out of ten. I think Sophos is at the top of their game and offering a good protection solution.

Synchronization with the firewall is most valuable.

When we load Intercept X, it puts a load on the device. When it is scanning, it slows down the device. A system with basic specifications completely slows down till the scan is complete. They should improve this part.

I have been using this solution for more than a year.

It is stable.

We have roughly 500 to 550 users.

For Intercept X, the support was good, but for the firewall part, we have to wait a lot for the support to be online.

It is very easy.

I would rate Sophos Intercept X an eight out of ten.

Our primary use case is to enhance existing security.  

The most valuable part of this solution is just the general capability of making security more robust.  

There are a lot of things that can be added based on the user's need for the solution.  

Where this solution has room for improvement generally is in the integration with Sophos Central and firewalls.  

We have been using Sophos Intercept for the last two years.  

Right now I am in the midst of trying to solve a bug, but I think it is generally a stable product. When there is a bug, the solution usually comes down to updating the firmware or endpoint.  

Intercept X is a scalable solution.  

We have worked with technical support due to some issues we experienced. We had some problems with firewall or endpoint issues that we could not solve immediately. While Sophos is helpful technically, their tech support is not so good. Their tech response could be better. They need to do more to deliver support that is as good or than their competition.  

Intercept is easy to install. There is not a lot to do in the setup for a cloud product of this type.  

My advice to people looking at Sophos Intercept X is that it is easy to install and has a lower price than similar solutions. I recommend it.  

On the scale from one to ten (where one is the worst and ten is the best), I would rate Sophos Intercept X as an eight-out-of-ten.  

The forensics within the solution are quite good. The ransomware mitigation is also impressive.

We haven't had any issues with the solution, so I can't speak to any improvements that can be made at this time.

The solution is stable.

The solution is scalable.

The technical support of the solution is satisfactory. We've never had any problems or issues dealing with them.

We're a reseller for Sophos.

The newest release has got the EDR, so I think they're moving in the right direction in terms of the development. 

I'd rate the solution ten out of ten.