Intercept X Endpoint Reviews

We use the on-premise version of Sophos Intercept X for intercepting bad network traffic requests. Sophos has two versions: one for on-premise, one for the cloud. 

Many of our customers prefer to have the on-premise solution.

I install Sophos Intercept X on the customer's site by myself. There is no need for extra people for the configuration.

Sophos Intercept X has a lot of excellent features. It's a very powerful tool.

Sophos Intercept X has room for improvement. We need a new version and more third-party solutions for Intercept X. 

Intercept X is on the cloud and some customers and some users prefer to have on-premise solutions. We need to generate a new product for Intercept X on-premise.

Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond. Then I could get support for my issue or my problem faster.

The stability of this solution is the best. I tried many solutions to intercept at the end-point.

It is easy to change the size of its capabilities, i.e. to expand processes or scale the size of users. Sophos Intercept X is easy to configure and very simple to set up. 

The scalability of this product will be very easy.

The technical support is very easy for Sophos. If you want tech support, it can take a lot of time to respond. I get support from Sophos, but it takes one or two days for them to respond.

Support can be improved if they could respond more quickly.

The initial setup is very straightforward. All of the features for deployment take only about ten minutes to fifteen minutes to install at most.

On a scale from one to ten, I would rate Sophos Intercept X at a nine because we had some problems with technical support.

We're currently implementing this solution in our company, but we generally implement it for our clients. I'm a director and we are resellers of Sophos Intercept X.

The product is very stable which is great. 

The after sales service and support could be improved, particularly on the technical side. The solution has room for additional features. 

I've been using this solution for two years. 

The product is stable, although one of my clients suffered a bit from downtime. The clients are happy with it. 

We purchase different boxes according to the needs of the client, because every single box  has a limitation on number of users. The lowest one, which is 110, supports up to 20 users, 10 to 20 users. 125 supports around 30 users and so on. Most of our clients are medium and enterprise size companies. 

I'd like to see the price lowered. 

Although this is quite an expensive solution when you compare it to products like Automate or Cisco, Sophos does better on pricing.  

I rate this solution a seven out of 10. 

The primary use case is for protection. We sell this solution to our customers.

The most valuable features are the range and restriction. This is why our users choose Intercept X.

To be a perfect product, the price would have to be a bit better.

This solution is stable.

We haven't had any issues with Sophos Intercept X and we haven't had any complaints from our customers.

This solution is scalable.

We have one customer who is scaling quickly, increasing by ten to twenty users each month. We sell them new licenses, put them in their client central, and all they have to do is pull it out to their new devices. 

We have contacted Sophos technical support in the past, but not Intercept X.

For our customers, the deployment of Sophos Intercept X is easy and it's easy to manage.

The price is pretty good.

For my customers who do not want the range and restriction features, I instead recommend using Windows Defender.

I would recommend this solution if they want endpoint protection.

Always check the Sophos Central to make sure that the device is activated with the current updates and scanning.

Customers should log onto the portal to see if the scan has been updated.

I would rate this solution an eight out of ten.

We find the app control and its threat protection to be the best features.

The app control in respect of the user interface could be improved, The choices offered for the on-premises and cloud-based platforms are the reverse of each other, such as the one responsible for allowing or denying access. This can be confusing initially, even though I later discovered that it is possible to set it back. 

We are happy with the solution's stability. 

The solution is scalable. We continue to add devices to the several sites we have on it without any problem.

I haven't had much cause to deal with technical support, although we sometimes require this concerning the email component, particularly in respect of the relay to Office 365. 

In our ten years we have not worked with another solution before using Sophos Intercept X. 

The initial setup was easy.

While I do not have much experience dealing with the price, we have been entitled to a substantial discount on the solution in our use of it as an educational tool. 

Our organization has 1,500 end-users making use of the solution.

We require four to five administrators.

The solution sufficiently satisfies one's standard needs, including those of antivirus and app control.

I rate Sophos Intercept X as an eight out of ten. 

This security solution covers most of the critical problems such as ransomware.

The most valuable features are ease of use and the GUI. The interface is very subjective. Personally, I am fine with it. However, some people don't like it. Generally speaking, I would say that it is easy to use.

They have a free version that is installed on mobile phones, which is very good.

The integration with my AP works well.

The price of this product should be reduced because it is a little high.

We would like to deploy across a variety of machines simultaneously through the network.

We have been using Sophos Intercept X for the past month.

So far, I haven't seen any bugs in this product, so the stability is good.

Scalability-wise, Sophos Intercept X is good. We have close to 100 users, who are mostly salespeople.

We have not engaged with technical support.

The initial setup is straightforward and not complicated. Deployment-wise, this solution is okay. It is easy to get the agents up.

One problem is that we want to know if there is a way to deploy the agent without going to every machine if I am upgrading from another product. Locally, I have to go machine by machine to complete the installation.

We deployed by ourselves.

My advice for anybody who is considering this product is that if you want ease of use for a good price, and something that addresses most of the endpoint protection needs, then this is the best solution to implement.

Generally, I like this product compared to other endpoint solutions and I don't have many complaints. The vendor just has to keep it up or continue to improve. That said, it cannot stop every virus so it is not perfect.

I would rate this solution a nine out of ten.

We use this solution for endpoints and a firewall.

The most valuable feature is the AI functionality. 

It really does intelligent scanning to know if it really is a threat or not. 

This is really good because it's applicable to zero-day threats. 

The engine that is behind the Intercept X is really good because it has AI in-built.

The UI, the user interface it's really simple and straightforward.

The management is quite simple. it is backed up on the cloud. From the cloud, you can manage all of your devices through the firewall, including the endpoint solution and the email solutions. They are all managed in one panel. 

It's a straightforward product. I don't see anything that they can change.

One of the best parts of Sophos is manageability. You will find in the organization you just have one portal where we just manage all of the devices in one place. 

It's very simple. You just run an agent with the machine that communicates with the cloud portal. it is very simple to manage.

When comparing the security, I feel that Fortinet has more features as compared to Sophos Intercept X. As such, the feature set needs improvement. They should offer more with the firewall.

For example, Fortinet has a web application, it has application control, it has antivirus, and it has anti-malware. It offers many features.

Sophos is a bit behind when it comes to the features of the firewall itself.

The security is good but the feature set is limited.

They can up their marketing strategies. They need to increase their marketing efforts.

I have been using Sophos Intercept X for one year.

We are using the latest version.

It's a very stable product.

It's a scalable solution.

We have 100 users in our organization.

We have plans to continue using this solution.

Technical support is very good.

I was using Kaspersky for endpoints. I changed back because Kaspersky was using too many resources on my machine. Also, I changed because of the complexity.

The installation was straightforward.

It took a day and a half.

The deployment for a medium enterprise can be done by one engineer unless they are deploying several appliances.

I implemented this solution myself. We did not use an integrator or vendor.

Licensing costs are not expensive.

They have the hardware for different products, different appliances for different specifications.

Sophos bought Cyberoam. People who were Cyberoam customers needed to migrate to the Sophos platform. They could migrate to the Sophos platform while they were still on the Cyberoam product or the Cyberoam appliances. 

You can see the kind of work that went back into backward compatibility of the Sophos platform to the Cyberoam platform. 

People could actually migrate from that Cyberoam to Sophos, and their licenses as well.

Overall, I am perfectly satisfied with the product. I have no complaints.

I would definitely recommend Sophos Intercept X to others who are interested in using it.

I would rate this solution an eight out of ten.

We primarily use the solution to protect our company from ransomware and malware attacks.

The product is very complete.

There are products that are technically stronger. However, this product has everything in one solution, which makes it a strong endpoint option. 

There are good functionalities for advanced incorporation and good ADI functionalities that work well specifically against dangerous strains of malware and ransomware.

Since 2015, Sophos is trying to integrate its products with synchronized security. The communication from UTM to the agent goes both ways. It allows the platform to gain a very high amount of data about the Endpoint's telemetry and to give the administrators a lot of visibility. A lot of other platforms cannot synchronize with other security ICT solutions and cannot guarantee the same visibility at all. 

The ADR functionalities feel like they aren't mature enough. It hasn't been a long time since Sophos has offered reproduction. Due to the fact that it's so young, it has fewer functionalities than other and more mature ADR solutions. 

Sophos would benefit from a cloud server implementation on top of the cloud provider (whether it's Google, Amazon, Azure, etc.). The solution is great, however, it's still intended for traditional off-cloud usage. It's focused on endpoint protection of the end-user. It's less targeted on servers, especially Linux or newer implementations that have microservices contained within the environment.

I've been using the solution for about five years now.

The stability is good. We haven't seen any issues that would make us believe it is unreliable. We haven't had crashes. I don't really recall bugs or glitches.

The solution really targets medium-sized enterprises. Therefore, it's not a problem to scale until it reaches 5,000 users. Most of the Italian market would fit into this category, and therefore, it works pretty well for most organizations here.

I can say that I'm happy with the level of technical support we've received so far. In my experience, they are quick. There also isn't a language barrier. There is an Italian support team, which means we can speak with them in Italian. It's always easier than trying to explain difficult problems in other languages. They are quite efficient so I'm quite satisfied.

I am a customer, however, I also have a partnership relationship with Sophos due to the fact that we are a security system integrator and post-security system integrator. That means we not only use Sophos, but we also propose it to our clients. 

I'd rate the solution nine out of ten.

I would recommend Sophos as one of the platforms to take into account when looking for a solution that would work for a mid-sized company. Whether it's the ideal solution or not depends on what objectives and goals the organization has. Those need to be taken into account when evaluating a potential solution.  

That said, generally speaking, I would recommend Sophos. If you compare the environment, the scope, objectives, and goals of the organization, you'll be able to decide if Sophos would be right for you.

We use the solution and we are also reseller of it. We offer it to our clients as well.

We primarily use the solution for security in order to protect our users and our endpoints.

The simplicity of the product is very good. I'm not a very technical person, therefore, the ease of use is very much appreciated.

Integrations are pretty easy to handle. That's very helpful to us.

The pricing is fair. It's not too costly for our small organization.

I can't think of any features that are lacking.

The solution needs to ensure it is keeping up with the latest malware defenses and security advancements.

It could be a bit easier to implement. 

I've been using the solution for a couple of years at this point. It's been a while.

The stability of the solution of pretty good. We've never had issues with instability. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.

The solution can scale. If a company needs to expand it out, it can do so with ease.

We are a relatively small organization. Therefore, we don't have too many people using the solution. There are 20 of us, give or take.

I've never used technical support. I can't speak to their level of knowledge or how quickly they respond.

The initial setup has a moderate amount of difficulty. It's not too hard or too easy. 

I'm not sure how long deployment generally takes, however.

The solution isn't too expensive. We're pretty happy with the pricing.

We are a small company and we don't use enterprise-class solutions. Our customers are mainly mid-size companies. I am a reseller. However, I do use this solution within our organization.

We're using the latest version of the solution. I'm not sure of the exact version number at this time.

I'd recommend the solution to other organizations. We've been happy with it so far. 

Overall, I would rate the solution at a nine out of ten.