It has helped us avoid many Sev 1 or “system down” issues, as well as Sev 2 issues, because the monitoring is so effective.

I have been using this solution for a while now and I can say each week we can detect and avoid on average between three to five outages. This helps at the beginning of the week when there are usually more problems. Once we avoid those issues, the rest of the week runs smoother.

We aimed to detect any issues or outages before clients reported them by using Geneos or the monitoring tool. Our goal was to be 95% successful, and based on my experience, we rarely heard about customers raising issues of instability or slowness where our tool was not able to find it first.

ITRS Geneos is a stable product and we have not had any downtime in the past eight years.