ITRS Geneos Reviews

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Real User
Senior Enterprise Management Administrator at a financial services firm with 501-1,000 employees
May 17 2020

What is most valuable?

The log file monitoring is probably what we use most extensively, especially the FKM sampler. That would be the one we utilize the most for scraping log files and looking for our messages. In terms of… more»

How has it helped my organization?

When I first started, they were having outages daily. A lot of times it was the customer that was calling saying, "Hey, we're having a problem. Can you please look into this?" The alerts weren't even… more»

What needs improvement?

They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome.

What's my experience with pricing, setup cost, and licensing?

Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS. For example, in one of our environments we have… more»

Which solution did I use previously and why did I switch?

When I started, they had one of the original versions of ITRS Gateway. Now, everything is Gateway 2, but this was the original Gateway. As time went on, we were bought out and another company came in… more»

What other advice do I have?

Follow the standards that ITRS provides. Their support is second to none and they will always guide you in the right direction. At any given time we have at least 20 users connected to all the… more»
Sanket Wartikar
Real User
Senior Manager - Trading Systems Support
Apr 10 2019

What is most valuable?

It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor… more»

How has it helped my organization?

On a yearly basis, we identify around 50 to 60 incidents through ITRS. Typically, we don't have outages to our critical systems. We haven't had any in the last three to… more»

What needs improvement?

We have introduced many of the monitoring processes in the past five to six months, for the trading dashboards and the business team. We have segmented gateway servers… more»

What's my experience with pricing, setup cost, and licensing?

Things like the capacity planning have a separate cost.

Which solution did I use previously and why did I switch?

Previously we had an HPE service for monitoring and before that we had Nagios. The flaw in them was that we only received emails. One dedicated person had to continuously… more»

What other advice do I have?

It's a very good tool to use and everybody is very happy with it. We are looking forward to more features. Not all the data that is being captured is currently being… more»

Which other solutions did I evaluate?

We looked at three other monitoring tools, but that was four or five years ago. BMC was one of them and there was an HPE solution as well. We looked at them based on top… more»
Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
430,223 professionals have used our research since 2012.
Caleb Bond
Consultant
E Business Systems Consultant at a financial services firm with 10,001+ employees
May 13 2020

What is most valuable?

The customizability and the speed, those are the two best things about it. You really just can't customize and fine tune many monitoring tools to get the degree of specificity that you want from the… more»

How has it helped my organization?

With customizable dashboards, we've been able to build visibility across a very large portfolio of applications rapidly and consolidate the views. With ApDynamics, which is the other primary product… more»

What needs improvement?

Some aspects of dashboarding are very proprietary and it makes it difficult, at times, to replicate your work easily. That is one area where it could really be improved. Other suggestions we have made… more»

What's my experience with pricing, setup cost, and licensing?

The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of… more»

Which solution did I use previously and why did I switch?

I've used AppDynamics, Dynatrace, and many others before that, but those are the two most recent. In terms of the time taken to get an alert, it's somewhat configurable, but the data lag in… more»

What other advice do I have?

One of the really distinguishing and good things about ITRS is that it is a small company and they are extremely helpful. They have been extraordinary to work with in every respect: true customer… more»
Sanchit Pathak
Real User
System Analyst at a financial services firm with 5,001-10,000 employees
Jun 10 2020

What is most valuable?

One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have… more»

How has it helped my organization?

The solution’s web-based UI is a really helpful tool because sometimes what happens is that we are not on our machines but we can utilize those links over our mobile… more»

What needs improvement?

We explored the database logging feature of Geneos ITRS and we are not using that much as of now. We are using it for a reporting type of function. We collect the trends —… more»

What's my experience with pricing, setup cost, and licensing?

We have an enterprise license so it's easier to scale up. The other license option is per-user, in terms of how many servers you're monitoring.

Which solution did I use previously and why did I switch?

We did not have a previous solution.

What other advice do I have?

We are not the team that's monitoring the real-time data. We have a different team that set up the Geneos for that. We are really relying on Geneos for everyday tasks. All… more»

Which other solutions did I evaluate?

We haven't evaluated anything else so far, although that would be a higher-management discussion. But I think everyone is happy, as we have been using the same thing for… more»
Real User
User at a financial services firm with 10,001+ employees
Mar 10 2019

What is most valuable?

One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.

How has it helped my organization?

The people who monitor the applications, the operations staff, are not typically developers. The operations staff can, by themselves, configure that monitoring to react to an issue they've seen. They… more»

What needs improvement?

The ITA, the post-incident analytics, could be improved. They know that. I'm sure they're working on it. That encompasses a whole facet, a whole dimension, of the product.

Which solution did I use previously and why did I switch?

In those days we only used home-baked solutions, but nothing commercial. Someone else made the choice to go with Geneos. It was prior to my involvement. We thought, "That looks okay."

What other advice do I have?

It would be sensible to use experienced staff. Although I say you can get up and running with little or zero experience, and then go on the journey yourself, if you want to get up and running quicker… more»

Which other solutions did I evaluate?

I believe they went back probably another decade. It went back to the very early market-data days. There wasn't much choice at the time, if any. There was open-source software, such as Nagios that we… more»

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User Assessments By Topic About ITRS Geneos

Learn what your peers think about ITRS Geneos. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
430,223 professionals have used our research since 2012.

ITRS Geneos Questions

What is ITRS Geneos?

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

Also known as
Geneos
ITRS Geneos customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

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