ITRS Geneos Reviews

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Sanket Wartikar
Real User
Senior Manager - Trading Systems Support
Apr 10 2019

What is most valuable?

It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor… more»

How has it helped my organization?

On a yearly basis, we identify around 50 to 60 incidents through ITRS. Typically, we don't have outages to our critical systems. We haven't had any in the last three to… more»

What needs improvement?

We have introduced many of the monitoring processes in the past five to six months, for the trading dashboards and the business team. We have segmented gateway servers… more»

What's my experience with pricing, setup cost, and licensing?

Things like the capacity planning have a separate cost.

If you previously used a different solution, which one did you use and why did you switch?

Previously we had an HPE service for monitoring and before that we had Nagios. The flaw in them was that we only received emails. One dedicated person had to continuously… more»

What other advice do I have?

It's a very good tool to use and everybody is very happy with it. We are looking forward to more features. Not all the data that is being captured is currently being… more»

Which other solutions did I evaluate?

We looked at three other monitoring tools, but that was four or five years ago. BMC was one of them and there was an HPE solution as well. We looked at them based on top… more»
Real User
User at a financial services firm with 10,001+ employees
Mar 10 2019

What is most valuable?

One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it.

How has it helped my organization?

The people who monitor the applications, the operations staff, are not typically developers. The operations staff can, by themselves, configure that monitoring to react to an issue they've seen. They… more»

What needs improvement?

The ITA, the post-incident analytics, could be improved. They know that. I'm sure they're working on it. That encompasses a whole facet, a whole dimension, of the product.

If you previously used a different solution, which one did you use and why did you switch?

In those days we only used home-baked solutions, but nothing commercial. Someone else made the choice to go with Geneos. It was prior to my involvement. We thought, "That looks okay."

What other advice do I have?

It would be sensible to use experienced staff. Although I say you can get up and running with little or zero experience, and then go on the journey yourself, if you want to get up and running quicker… more»

Which other solutions did I evaluate?

I believe they went back probably another decade. It went back to the very early market-data days. There wasn't much choice at the time, if any. There was open-source software, such as Nagios that we… more»
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Senthilkumar Raju
Real User
Fixed Income Trade Producion Support at a financial services firm with 10,001+ employees
May 22 2018

What do you think of ITRS Geneos?

What is our primary use case?

Event Management: Manages alerts from infrastructure, applications, and batch jobs. Performs 24/7 monitoring across our Global Markets platform.

How has it helped my organization?

This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis.

What is most valuable?

Dashboards Processes FKM Disk These alerts proactively help manage the enterprise operational risk.

What needs improvement?

A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways. We do support a horizontal platform and having this feature will have an impact in the MTTR.

For how long have I used the solution?

More than five years.

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Find out what your peers are saying about ITRS, AppDynamics, Dynatrace and others in Application Performance Management (APM). Updated: October 2019.
371,639 professionals have used our research since 2012.

ITRS Geneos Questions

What is ITRS Geneos?

ITRS Geneos is a real-time monitoring tool for managing increasingly complex and interconnected IT estates. Built for financial services and trading organisations, it collects a multitude of data relating to the performance of servers, infrastructure, connectivity and applications, analyses it to provide fresh information, and presents it in relevant, intuitive visualisations. For more information, please visit: https://www.itrsgroup.com/

Also known as
Geneos
ITRS Geneos customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

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