Micro Focus Real User Monitor Room for Improvement

BoykoVasilev
IT Specialist at a financial services firm with 5,001-10,000 employees
This solution needs to be more lightweight. It requires that you purchase a Microsoft or Oracle database, which adds extra costs. This product still uses Java, which has been removed from most of the browsers and it requires an additional install step for the client. You need to purchase a lot of extra products from Micro Focus because the integration with them is required before you get a final, working solution. It is an old design that has not changed in the past ten years, other than the name of it. It takes 20 to 30 minutes to start the application. When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported. Because RUM is based on port sniffing, it means that you need to configure a port on the network or switch. This works fine in an on-premises deployment, but we are moving to the cloud and user monitoring is done differently. View full review »
reviewer844128
CEO at a tech services company with 51-200 employees
One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap. They need to really do a catch-up game with many of their incoming competitors. They actually need to completely revisit their product development strategy and overall product approach, if they wish to remain relevant in the APM market. View full review »
Cung Phuong
ITSM Solution Consultant at HPT Vietnam
We would like to see support for non-Windows environments. Right now, we have to use it on a Windows server, but some of our customers don't like this. I would like to see improvements made in terms of agent-based support. As it is now, we can install an agent on the application server, but it is not recommended for systems that are in production. In our experience, it is a really good option that we can implement for customers that do not want to reconfigure or change their network. View full review »
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