OpenText Universal Discovery and Universal CMDB Previous Solutions
I also have knowledge of ServiceNow as well. While I have worked with this product for three years, I've only worked with ServiceNow for one.
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We continue to use BMC Remedy (Atrium) for problem and change and configuration management since this has been in place for 10 years – everyone continues to blame it for inaccurate data but it is so entrenched in the day to day processes. What the landscape is changing to is – the UCMDB is being positioned to provide a bidirectional link to Remedy so that the live discovery results are pumped back to Remedy to keep this repository up to date.
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We did not previously use a different solution.
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OpenText Universal Discovery and Universal CMDB
April 2024
Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.
RK
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Not applicable.
View full review »Perhaps, we used various Service Management toolsets to store data.
Buyer's Guide
OpenText Universal Discovery and Universal CMDB
April 2024
Learn what your peers think about OpenText Universal Discovery and Universal CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,886 professionals have used our research since 2012.