Supervisor SOC at a tech services company with 51-200 employees
Real User
Integrates well, stable, and good technical support
Pros and Cons
  • "I have found the solution very useful, it integrates well with other platforms."
  • "The configuration of the solution could improve it is difficult."

What is most valuable?

I have found the solution very useful, it integrates well with other platforms.

For how long have I used the solution?

I have used Palo Alto Networks Cortex XSOAR within the last 12 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Palo Alto Networks Cortex XSOAR to be scalable all the time.

Buyer's Guide
Palo Alto Networks Cortex XSOAR
April 2024
Learn what your peers think about Palo Alto Networks Cortex XSOAR. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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How are customer service and support?

The technical support is good.

How was the initial setup?

The configuration of the solution could improve it is difficult.

What about the implementation team?

We have four engineers that do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Palo Alto Networks Cortex XSOAR is expensive.

What other advice do I have?

I rate Palo Alto Networks Cortex XSOAR a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1333062 - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Reseller
Simple to use, good documentation, and integrates well into the environment
Pros and Cons
  • "The most valuable features are simplicity and ease of integration."
  • "Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."

What is our primary use case?

We are a solution provider and this is one of the products that we are selling to our clients.

What is most valuable?

The most valuable features are simplicity and ease of integration.

The documentation is fantastic.

What needs improvement?

Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners.

It has to be richer with respect to IoT. I expect that in future versions, support for a variety of devices will be added.

For how long have I used the solution?

We have about two months of experience with Demisto Enterprise.

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

My impression is that Demisto is scalable and it is capable of working across wide geography at any given point in time. The traffic comes in from everywhere in the world and this solution is able to identify threats ahead of time.

Our clients for this solution are medium-sized and enterprise-level businesses.

How was the initial setup?

The initial setup of this solution is complex. My understanding is that it can be deployed within a few days.

What's my experience with pricing, setup cost, and licensing?

There is a perception that it is priced very high compared to other solutions.

What other advice do I have?

Demisto is a product that I recommend.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks Cortex XSOAR Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Palo Alto Networks Cortex XSOAR Report and get advice and tips from experienced pros sharing their opinions.