Compare Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are simplicity and ease of integration.""The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work.""The pricing is very good.""The automation is excellent.""The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information."

More Palo Alto Networks Cortex XSOAR Pros »

"The solution is available over the cloud and is easy to manage.""My favorite feature is the application vulnerability scanner."

More ServiceNow Security Operations Pros »

Cons
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners.""For building automation, there is not a lot of good documentation. The documentation is there, but it is not very good from my perspective. There should be an improvement in this area. I don't see issues with anything else. In terms of new features, I have heard that other products have EBA functionality. It would be good if this functionality could be added.""The user interface could be a bit better.""When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot.""There should be an on-premise version available for customers to have different choices."

More Palo Alto Networks Cortex XSOAR Cons »

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""The threat intelligence module needs a better dashboard.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."

More ServiceNow Security Operations Cons »

Pricing and Cost Advice
"There is a perception that it is priced very high compared to other solutions.""From the cost perspective, I have heard that its price is a bit high as compared to other similar products.""There is a yearly license required for this solution and it is expensive."

More Palo Alto Networks Cortex XSOAR Pricing and Cost Advice »

"This product is a good value for the money."

More ServiceNow Security Operations Pricing and Cost Advice »

report
Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
511,607 professionals have used our research since 2012.
Answers from the Community
Questions from the Community
Top Answer: I think Swimlane is a better cost. It's small and doesn't focus on only integrating with it's own products like other XSoar competitors. 
Top Answer: The licensing is paid on a yearly basis. It is quite expensive. When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot.
Top Answer: My favorite feature is the application vulnerability scanner.
Top Answer: Pricing and licensing will vary according to the client and industry. For example, some organizations (e.g. universities) have formed consortiums to pool their buying power.
Top Answer: Forester and Gartner rate ServiceNow products and services with top marks. For example, refer to "The Total Economic Impact (TEI) of ServiceNow IT Applications" report by Forrester for further… more »
Ranking
Views
10,758
Comparisons
8,583
Reviews
3
Average Words per Review
459
Rating
8.3
Views
5,096
Comparisons
3,495
Reviews
3
Average Words per Review
479
Rating
9.0
Popular Comparisons
Also Known As
Demisto Enterprise, Cortex XSOAR, Demisto
Learn More
Overview

Demisto Enterprise delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

Offer
Learn more about Palo Alto Networks Cortex XSOAR
Learn more about ServiceNow Security Operations
Sample Customers
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Top Industries
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider18%
Media Company6%
Government6%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider15%
Financial Services Firm9%
Energy/Utilities Company8%
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations and other solutions. Updated: May 2021.
511,607 professionals have used our research since 2012.

Palo Alto Networks Cortex XSOAR is ranked 3rd in Security Orchestration Automation and Response (SOAR) with 5 reviews while ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews. Palo Alto Networks Cortex XSOAR is rated 8.2, while ServiceNow Security Operations is rated 9.0. The top reviewer of Palo Alto Networks Cortex XSOAR writes "User-friendly and robust with good technical support". On the other hand, the top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". Palo Alto Networks Cortex XSOAR is most compared with Splunk Phantom, Fortinet FortiSOAR, IBM Resilient, Siemplify and Swimlane, whereas ServiceNow Security Operations is most compared with Splunk Phantom, IBM Resilient, Proofpoint Threat Response, FireEye Helix and Exabeam Fusion SIEM. See our Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations report.

See our list of best Security Orchestration Automation and Response (SOAR) vendors.

We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.