Raj BartakkeDirector Customer Success and ServiceNow Practice Lead at CoreSphere, LLC
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable features are simplicity and ease of integration."
"The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work."
"The pricing is very good."
"The automation is excellent."
"The most valuable features are the orchestration because of the way in which it coordinates the loss from all the devices and it provides us with a high-level overview of the critical log information."
"The solution is available over the cloud and is easy to manage."
"My favorite feature is the application vulnerability scanner."
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."
"For building automation, there is not a lot of good documentation. The documentation is there, but it is not very good from my perspective. There should be an improvement in this area. I don't see issues with anything else. In terms of new features, I have heard that other products have EBA functionality. It would be good if this functionality could be added."
"The user interface could be a bit better."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"There should be an on-premise version available for customers to have different choices."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The threat intelligence module needs a better dashboard."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"There is a perception that it is priced very high compared to other solutions."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"There is a yearly license required for this solution and it is expensive."
"This product is a good value for the money."
Rony_SklarCommunity Manager at IT Central Station
Demisto Enterprise delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.
ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.
Palo Alto Networks Cortex XSOAR is ranked 3rd in Security Orchestration Automation and Response (SOAR) with 5 reviews while ServiceNow Security Operations is ranked 6th in Security Orchestration Automation and Response (SOAR) with 3 reviews. Palo Alto Networks Cortex XSOAR is rated 8.2, while ServiceNow Security Operations is rated 9.0. The top reviewer of Palo Alto Networks Cortex XSOAR writes "User-friendly and robust with good technical support". On the other hand, the top reviewer of ServiceNow Security Operations writes "SN SecOps offers a great set of features to better ingest information from Detection, SIEM, Vulnerability, and Threat Intelligent apps to better manage SecOps and ITSM". Palo Alto Networks Cortex XSOAR is most compared with Splunk Phantom, Fortinet FortiSOAR, IBM Resilient, Siemplify and Swimlane, whereas ServiceNow Security Operations is most compared with Splunk Phantom, IBM Resilient, Proofpoint Threat Response, FireEye Helix and Exabeam Fusion SIEM. See our Palo Alto Networks Cortex XSOAR vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.