Sebastian Morales - PeerSpot reviewer
Product Manager at Infokrause
Real User
Top 10
An affordable and scalable solution that provides excellent features and documentation
Pros and Cons
  • "The product’s documentation is good."
  • "The solution’s interface must be improved."

What is our primary use case?

I use the product to test firewalls and VPN solutions.

How has it helped my organization?

We could use the solution to connect with the firewalls remotely for security.

What is most valuable?

The VPN features are the most valuable. The product’s documentation is good.

What needs improvement?

The solution’s interface must be improved.

Buyer's Guide
Netgate pfSense
April 2024
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For how long have I used the solution?

I have been using the solution for one year. I am using the latest version of the solution.

What do I think about the stability of the solution?

I rate the solution’s stability a ten out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a ten out of ten.

How was the initial setup?

The initial installation is easy.

What's my experience with pricing, setup cost, and licensing?

The product is cheap.

What other advice do I have?

Initially, the product was difficult. It gets easier with use. It was a good investment. I would recommend the solution to others. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
IT Manager at a marketing services firm with 1,001-5,000 employees
Real User
Easy to use, simple configuration, and stable
Pros and Cons
  • "The solution is very easy to use and configure."

    What is our primary use case?

    We are using pfSense as a personal firewall for our systems and network protection.

    What is most valuable?

    The solution is very easy to use and configure.

    For how long have I used the solution?

    I have been using pfSense for approximately five years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I am only using the solution for personal use and have not tried to scale it.

    How are customer service and technical support?

    I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.

    Which solution did I use previously and why did I switch?

    I have used other firewalls, such as Cisco and Netgate.

    How was the initial setup?

    The initial setup is very simple and the configuration is user-friendly. It took me one day for the whole process.

    What about the implementation team?

    I did the implementation of pfSense myself. The solution does not require much maintenance, we require sometimes to reboot the system.

    What's my experience with pricing, setup cost, and licensing?

    I am using the community version of the solution and it is priced well. There is a cost of learning how to use the solution, if it was free it would be better.

    What other advice do I have?

    A good firewall has to be easy to install, configure, use, and fit the use case. This solution for my usage is very good.

    I would recommend this solution to others.

    I rate pfSense a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Netgate pfSense
    April 2024
    Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
    768,740 professionals have used our research since 2012.
    Director De Tecnologias da Information at EPAL-EP
    Real User
    Free to use, flexible, and user-friendly
    Pros and Cons
    • "The initial setup is not complex."
    • "Ultimately, we'd like something stronger, and something that can handle threats better in real-time."

    How has it helped my organization?

    The product makes our business more secure. It has increased the security of our business. We are using the two solutions. The first one is from Cisco, and the second is from pfSense.

    A few months back, we were attacked, however, the attackers used the wrong software. We decided then it was important to start prioritizing our security, which is why we brought on this product. 

    What is most valuable?

    The solution is very flexible.

    I find the product very easy to use. 

    The initial setup is not complex. 

    The solution has been very stable so far.

    We can scale the solution if we need to.

    What needs improvement?

    The process can be challenging. We do not have one security team. We need a team that can guarantee the security of our company and we're not there yet. We only have the client's equipment, and one guy managing this equipment. This isn't necessarily a problem with the product, it's more about our own internal structure. 

    Ultimately, we'd like something stronger, and something that can handle threats better in real-time. 

    For how long have I used the solution?

    I've been using the solution for about five years now. 

    What do I think about the stability of the solution?

    The stability has been great so far. there are no bugs or glitches. It doesn't crash or freeze. Its performance has been great.

    What do I think about the scalability of the solution?

    The scalability of the product is very good. If we want to expand, we can do so. 

    We have 3,000 people on the solution right now. There are people from various teams that utilize it. It's not just IT. 

    Which solution did I use previously and why did I switch?

    We previously used OpenBSD, a Linux solution. 

    We switched to this product as it is free and open-source. It also increased the level of security we had on hand, even though OpenBSD was more user-friendly. 

    How was the initial setup?

    When it comes to setting up the solution, it's not a complex process. It's pretty straightforward in general. 

    The deployment took maybe a month and a half. 

    We have two teams that handle deployment and maintenance tasks. One team is internal and the other is external. They're mostly engineers and they work together. 

    What about the implementation team?

    We used an outside integrator to help us and we were pretty happy with the results. 

    What's my experience with pricing, setup cost, and licensing?

    We are using the free version of the solution. We are not paying anything for it at this time. 

    Which other solutions did I evaluate?

    We're reading up on other solutions every day. We likely won't stay with this solution. It's good for now, however, we'd like something more robust further down the line. 

    What other advice do I have?

    We are a customer and an end-user. 

    We're using either version 5.3 or 5.4 at this time. 

    While this is a good solution, we're looking for something stronger in the future. I'd recommend others also look for something strong, that fits their security needs. 

    I would rate the solution at a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Manager at a marketing services firm with 1,001-5,000 employees
    Real User
    Stable, fair price, and user-friendly with a very nice web interface
    Pros and Cons
    • "It has a very nice web interface, and it is very simple to use. The way policies are working is also good."
    • "I have been using WireGuard VPN because it is a lot faster and more secure than an open VPN. However, in the latest version of pfSense, they have removed this feature, which is one of the main features that I need. They should include this feature."

    What is most valuable?

    It has a very nice web interface, and it is very simple to use. The way policies are working is also good.

    What needs improvement?

    I have been using WireGuard VPN because it is a lot faster and more secure than an open VPN. However, in the latest version of pfSense, they have removed this feature, which is one of the main features that I need. They should include this feature.

    For how long have I used the solution?

    I have been using this solution for probably ten years. As the head of IT, I have used pfSense for the French infrastructure for around ten years.

    What do I think about the stability of the solution?

    It is working fine for me. I never had any problem with this firewall.

    How are customer service and technical support?

    I never had to contact their support because everything has been working fine.

    Which solution did I use previously and why did I switch?

    I have a lot of experience with pfSense but not much with OPNsense. Both OPNsense and pfSense are very easy, but pfSense is a bit more friendly. pfSense is simple to use with a nice web interface. OPNsense is more tricky.

    OPNsense has the remote access functionality, which is the main functionality that I need. OPNsense is very easy to set up and very easy to manage. It is also very fast.

    How was the initial setup?

    Its initial setup is very easy. 

    What about the implementation team?

    In France, we have less than five engineers. That's why we try to do everything by ourselves. We chose pfSense because it is user-friendly.

    What's my experience with pricing, setup cost, and licensing?

    Its price is pretty fair.

    What other advice do I have?

    If you don't need WireGuard VPN, pfSense is better because it is easier to use than OPNsense. It is a very good platform. Its web administration interface has been working fine.

    I would rate pfSense an eight out of ten. A couple of months ago, I would have rated it a ten out of ten because of the WireGuard VPN feature.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buford Laruan - PeerSpot reviewer
    Network Administrator at Benguet State University
    Real User
    Good community support, easy to use, free, and can be reinstalled in minutes
    Pros and Cons
    • "It is very easy to use. The interface is quite understandable. There is a good community, and I can take over at any time I want. If there is anything wrong with it, I could just reinstall the whole thing and start all over again, and I'll be up again in less than a few minutes"
    • "More documentation would be great, especially on new features because sometimes, when new features come out, you don't get to understand them right off the bat. You have to really spend a lot of time understanding them. So, more documentation would be awesome."

    What is our primary use case?

    I build my own firewalls, and I use pfSense.

    What is most valuable?

    It is very easy to use. The interface is quite understandable. There is a good community, and I can take over at any time I want. If there is anything wrong with it, I could just reinstall the whole thing and start all over again, and I'll be up again in less than a few minutes.

    What needs improvement?

    More documentation would be great, especially on new features because sometimes, when new features come out, you don't get to understand them right off the bat. You have to really spend a lot of time understanding them. So, more documentation would be awesome.

    In terms of features, for my use, I don't see anything wrong with it. I basically get what I need from it by default. I build my firewall, so I only rely on the software. On the software side, there is not much to improve right now. So, at this point in time, I don't see anything, but I always welcome any kind of upgrades that they do. I always try them out and see if I can use them in the company or not, but so far, there are no complaints on my end.

    For how long have I used the solution?

    I have been using this solution for more than eight years.

    What do I think about the stability of the solution?

    It is a very stable product.

    What do I think about the scalability of the solution?

    It is quite scalable.

    How are customer service and support?

    I don't have any experience dealing with technical support directly from the makers of pfSense. I am using its Community Edition. That's why when it comes to technical support, I rely on myself, the community, and the information on the internet, especially from those who are more adept at it than me.

    How was the initial setup?

    It is quite easy. It is up in a few minutes even though I reinstalled the whole thing. For me, it is as straightforward as it can get. I'm a long-time user, and I don't see any problems with the configuration.

    What's my experience with pricing, setup cost, and licensing?

    We are using its Community Edition, which is free. My company is a government school, and we don't have much budget.

    What other advice do I have?

    There is a steep learning curve and you have to spend a lot of time with it to understand how you're going to use it and how you're going to customize it yourself. That's where you're going to have to spend a lot of time, but by the time you're done with everything and you have played with all the features you want, you will understand everything you need. You will always be up in minutes, even if it gets "destroyed" during the night, you can come back to it and reinstall the whole thing, and everything will be good.

    I would rate it a 9 out of 10. It cannot get a 10 right now because it changes every day. It might be 10 today, but in a few seconds, it won't be a 10 because the whole internet changes in a few seconds, and the whole way of serving your clients can change in a few seconds. So, it can't get that perfect 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior System Administrator at Debre Markos University
    Real User
    Top 20
    Great monitoring, easy to install, and very stable
    Pros and Cons
    • "We like the fact that the product is open-source. It's free to use. There are no costs associated with it."
    • "The solution could always work at being more secure. It's a good idea to continue to work on security features and capabilities in order to ensure they can keep clients safe."

    What is our primary use case?

    We primarily use the solution for security purposes. We use it for a firewall.

    What is most valuable?

    The solution is quite stable. The performance is very good.

    We've found the solution to be very easy to use. It's user-friendly.

    The scalability potential of the product is quite good. 

    We like the fact that the product is open-source. It's free to use. There are no costs associated with it.

    The solution is very easy to install.

    The solution is quite fast.

    It does a good job of monitoring our systems.

    What needs improvement?

    The solution could always work at being more secure. It's a good idea to continue to work on security features and capabilities in order to ensure they can keep clients safe.

    For how long have I used the solution?

    I've been using the solution for a while. It's been about six years or so.

    What do I think about the stability of the solution?

    The stability of the solution is very good. There are no bugs or glitches. it doesn't crash or freeze. Its performance is reliable. It's been very good over the years.

    What do I think about the scalability of the solution?

    The solution scales quite well. If a company needs to expand it, it can do so with relative ease.

    We have a few hundred users at this time.

    We do have plans to continue to use the product.

    How are customer service and technical support?

    We have used technical support in the past. They have always been very helpful and responsive. They are knowledgeable. We have no complaints. We're quite satisfied with their level of service. 

    How was the initial setup?

    The installation of the solution is not overly complex or difficult. It's easy. It's straightforward. e didn't have any issues with eh implementation process. A company should find the setup very simple. 

    The deployment was very fast. It only took a few minutes.

    What's my experience with pricing, setup cost, and licensing?

    The solution is an open-source product. It's free to use. It's extremely affordable.

    What other advice do I have?

    I'd rate the solution at a ten out of ten. It's been very good in terms of its overall capabilities.

    I would recommend this solution to other companies and users. It's very fast and very easy to use.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Chef at a media company with 11-50 employees
    Real User
    Supports NAT configurations, has many plugins, and is perfect for small networks
    Pros and Cons
    • "The plugins or add-ons are most valuable. Sometimes, they are free of charge, and sometimes, you have to pay for them, but you can purchase or download very valuable plugins or add-ons to perform internal testing of your network and simulate a denial-of-service attack or whichever attack you want to simulate. You can also remote and monitor your network and see where the gap is. Did you forget a printer port? Most attacks at the moment are happening through printers, and they can tell you immediately that you forgot to close the port of the printer. There are more than one million printers that are in danger, and everybody knows that hackers are using them to enter the network. So, you can download plugins to protect your network."
    • "There could be a way to remote to it through a mobile app. You can always browse through your browser on your mobile phone or tablet, but it would be good to have a dedicated app. I understand that iOS and Android developers are expensive, but there should be a mobile app."

    What is our primary use case?

    I use it as a firewall and also as a router because you can address what you want to do with it. It can do network advanced translation (NAT).

    It is sitting on my own server. It is on a remote server on a private network.

    How has it helped my organization?

    It is very simple to use. I'm working faster now. I don't have to configure a switch and sync some VLANs on the switch. I can concentrate more on my work because I know that pfSense is guarding my network. It improves my workflow a lot. 

    What is most valuable?

    The plugins or add-ons are most valuable. Sometimes, they are free of charge, and sometimes, you have to pay for them, but you can purchase or download very valuable plugins or add-ons to perform internal testing of your network and simulate a denial-of-service attack or whichever attack you want to simulate. You can also remote and monitor your network and see where the gap is. Did you forget a printer port? Most attacks at the moment are happening through printers, and they can tell you immediately that you forgot to close the port of the printer. There are more than one million printers that are in danger, and everybody knows that hackers are using them to enter the network. So, you can download plugins to protect your network.

    It is not only a firewall; it can also do some routing or network advanced translation (NAT), which makes it very powerful.

    It is very simple to use. As long as you understand the basics or fundamentals of networking, you can manage everything very quickly with it.

    What needs improvement?

    The web is evolving every day. So, the product should be constantly improved with more regular updates. Things are constantly changing. There are obsolete protocols, and then there are new protocols. For my own use, it is not an issue, but for somebody who is more at the forefront of internet browsing, it could be a problem.

    There could be a way to remote to it through a mobile app. You can always browse through your browser on your mobile phone or tablet, but it would be good to have a dedicated app. I understand that iOS and Android developers are expensive, but there should be a mobile app.

    For how long have I used the solution?

    I have been using this solution since May.

    What do I think about the stability of the solution?

    It is very stable as long as you don't change the winning theme. When it is working, leave it working. My rule number one is one computer, one function. So, pfSense does that one function, and I don't try to use it for anything else. I could do some File Transfer Protocol or things like that, but it is not made for them. I don't restart it and move it. I only do the security updates and change the username and password very often.

    What do I think about the scalability of the solution?

    I don't require much scalability. It is fine for a small-scale company with about 30 devices, such as printers, computers, etc. I'm only working with a few people, and I don't have any traffic problems, but a company with 50 or 60 users could have problems with it. Currently, there are four to five users, and I'm providing multimedia services to four to five people. 

    It is being used extensively. Sometimes, its usage is 50 times a day, and sometimes, there is no usage. I don't work on it on a daily basis. It also depends on the project I'm working on. We have plans to increase its usage.

    How are customer service and support?

    Their support is good.

    Which solution did I use previously and why did I switch?

    I didn't use any other solution previously. I didn't have a need for it. Only in May, I had the need to deploy my own service.

    How was the initial setup?

    It is easy to set up if you understand the protocols. If you understand the theory of what is a firewall and what is a router, its initial setup is straightforward.

    Its deployment took one week. The strategy was simple. It involved blocking certain traffic, allowing certain traffic, and making ACL or a list of undesired operations such as cookies so that if it is impossible to sniff, and there is complete security. If someone is trying to enter, I immediately get a message on my phone, whether I am in the county or abroad. I immediately get a message saying that somebody is trying to enter, and I am able to counterattack immediately. That's a big advantage of it.

    What about the implementation team?

    I did it on my own with the advice of some of my friends who have much deeper knowledge than me. It is also very well-documented on the web, and there is a big community.

    I am also taking care of its maintenance. I don't have any maintenance except that sometimes, the server on which this solution is implemented has issues. Its maintenance mainly involves regularly checking the systems.

    What was our ROI?

    There is a big return on investment because FortiGate is 60 to 70 times more expensive, which could be a big problem for me. It is more expensive than my car. I have a small budget and a small car.

    What's my experience with pricing, setup cost, and licensing?

    It is about €1,000. It is a one-time payment. I do not have a monthly or yearly subscription. I don't subscribe to any subscription because I hate cloud services.

    There are no additional costs.

    What other advice do I have?

    I would advise others to try it and see if it is good for them. It is a very good product for me, but that might not be the case for other users. There are so many solutions, but I'm really happy with it. For my scale, it is good. If you are Amazon or a company with one million connections every minute, don't ever use this. It is not made for that. It is perfect for small-scale networks.

    I would rate it a nine out of 10. It needs more regular updates, so I can't rate it a 10, but it is very easy to use, stable, and solid. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    General Manager at Galgus
    Real User
    Open source, easy to deploy, and works really well
    Pros and Cons
    • "One of the advantages of pfSense is that it is very easy to work with. It is a very good open-source solution, and it works really well. pfSense provides a complete package. For some features, it could be the first solution in the world. It is a very good alternative in the market for a firewall solution. You don't need to go to Cisco or other brands with expensive firewalls. pfSense also allows us to offer some support services."
    • "There is more demand for UTMs than a simple firewall. pfSense should support real-time features for handling the latest viruses and threats. It should support real-time checks and real-time status of threats. Some other vendors, such as Fortinet, already offer this type of capability. Such capability will be good for bringing pfSense at the same level as other solutions."

    What is our primary use case?

    Our main business is for WiFi networks. Customers also ask us for simple firewalls, and we use pfSense to add a firewall to provide the complete solution. We are working with the latest version of pfSense.

    What is most valuable?

    One of the advantages of pfSense is that it is very easy to work with. It is a very good open-source solution, and it works really well.

    pfSense provides a complete package. For some features, it could be the first solution in the world. It is a very good alternative in the market for a firewall solution. You don't need to go to Cisco or other brands with expensive firewalls. pfSense also allows us to offer some support services.

    What needs improvement?

    There is more demand for UTMs than a simple firewall. pfSense should support real-time features for handling the latest viruses and threats. It should support real-time checks and real-time status of threats. Some other vendors, such as Fortinet, already offer this type of capability. Such capability will be good for bringing pfSense at the same level as other solutions. 

    For how long have I used the solution?

    I have been using pfSense for about four or five months.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is easily scalable. It is more of a hardware thing than a software thing.

    How was the initial setup?

    It is easy to deploy. Our real deployments are for WiFi networks, and then we add one or two firewalls to protect the network. For a small network, it can take one week. For a more complex network, it could be two or three months. We have a few upcoming projects which would require severe thousand firewalls, and it would take us more than a year.

    What's my experience with pricing, setup cost, and licensing?

    It is open source.

    What other advice do I have?

    I would recommend pfSense, but it depends on the requirements. There could be other vendors who offer more services than pfSense. For example, Fortinet is a very good brand, and it offers services in a different way. Fortinet also offers more services, but it is very expensive. If you don't need some specific services, pfSense is an excellent solution.

    I would rate pfSense a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
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    Updated: April 2024
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