Systems Engineering Manager at a retailer with 51-200 employees
Real User
A stable solution that is easy to manage
Pros and Cons
  • "Red Hat Enterprise Linux's most valuable feature is its stability."
  • "We would like to have a better understanding of what to expect when we move to a different version of Red Hat Enterprise Linux."

What is our primary use case?

Most of our servers are low latency, and it's easier to have low latency applications run on Linux. Red Hat Enterprise Linux's installation is easy. We don't have to reboot Red Hat Enterprise Linux like Windows, where there are a bunch of system updates that you have to do. Red Hat Enterprise Linux is just easier to manage.

What is most valuable?

Red Hat Enterprise Linux's most valuable feature is its stability.

What needs improvement?

We would like to have a better understanding of what to expect when we move to a different version of Red Hat Enterprise Linux.

A latency always gets introduced when we move to newer Red Hat versions. I wish we wouldn't see that as often as we do nowadays. It would be nice to know the changes upfront rather than when we have to open a case, go through a couple of months, and then find a good resolution. We want a better understanding of what we will see when we update the kernel from seven to eight.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for 15 years.

Buyer's Guide
Red Hat Enterprise Linux (RHEL)
April 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

Red Hat Enterprise Linux is a pretty stable solution. Its stability is a lot better than most other operating systems.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux's scalability is better than other competitors.

How are customer service and support?

For the most part, Red Hat Enterprise Linux's support has been really good. Most of the time, we've had to escalate it to get a good response.

How would you rate customer service and support?

Neutral

How was the initial setup?

Red Hat Enterprise Linux’s initial setup is pretty straightforward.

What other advice do I have?

Whenever we see a compliance issue and need a patch, it's been relatively easy to get Red Hat Enterprise Linux to update it.

We have a mix of Windows and Linux. Around 80 percent of our systems are Red Hat, but we also have Windows. So it depends on the application.

Most applications are compatible with Red Hat Enterprise Linux. It's easier to tune on a Red Hat system than on another OS. We could pin applications to a core with Red Hat Enterprise Linux. In terms of tuning, Red Hat Enterprise Linux performs better in the long run.

Overall, I rate Red Hat Enterprise Linux an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Transformation Management Office at a tech services company with 10,001+ employees
Real User
Top 20
A highly compatible and reliable tool for deploying different applications
Pros and Cons
  • "Resiliency-wise, the solution is very good."
  • "At times, language is a barrier when it comes to support."

What is our primary use case?

We use the solution for deploying middleware applications and many different applications that we have, like the ones we can use in the marketplace with different users. We use other kinds of solutions in many of the applications we develop. But in general, we use Red Hat Enterprise Linux.

How has it helped my organization?

Benefit-wise, the product is very stable. The product is also very compatible, and many people want to use it.

What is most valuable?

There are a lot of features in the solution. Red Hat Insights is one feature that we rely on currently.

What needs improvement?

The model, specifically the consumption model, is an area that needs improvement in the solution.

We had a really big challenge striking a chart between on-premises and the public cloud. The approach is that you pay as you go in Red Hat Enterprise Linux. In general, you pay for whatever you use instead of preparing for a full year.

At times, language is a barrier when it comes to support. That's one of the aspects I would like to improve about the solution.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for six to eight years. My company has a partnership with Red Hat Enterprise Linux.

How are customer service and support?

Red Hat's support is good. Sometimes cases take a little bit longer to resolve. If you are clever enough to upgrade the case and put it at a very high level of priority, then it gets resolved faster. In general, the support is good. I rate the support an eight out of ten.

Sometimes, a customer doesn't speak English or we need people who speak Spanish for the case to be easier to understand. In those cases, we lose time. I can't push all my engineers to learn to speak English. My customers and our engineers speak Spanish.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've been working with Red Hat Enterprise Linux since the beginning.

How was the initial setup?

I was involved in the deployment a long time ago. The setup process is easy. The solution is also easy to use.

Regarding the time taken for deployment, we can do it with a machine at this moment using Ansible. In our orchestration, we passed more or less, creating one machine for Red Hat and the entire environment. It took us eight days and an hour. At this moment, we can deploy it on a machine in an hour with all the security. If a developer comes to us and tells us that they need a new machine or new instance, we can provide that in an hour on-premises. In the cloud, we have to use a lot of tools.

What's my experience with pricing, setup cost, and licensing?

I have purchased the license via hyperscalers and transferred it as well. I purchased the license from the marketplace and also from Red Hat.

Pricing is something that can always be better.

Which other solutions did I evaluate?

We have not evaluated other options since we trust Red Hat Enterprise Linux.

What other advice do I have?

I am running my workloads on-premises and on the cloud. I mainly use AWS.

Resiliency-wise, the solution is very good. It's good because we don't have a problem with our environment at this moment. When we don't have a problem, we don't need to explain what is to be improved in the solution. It is reliable and doesn't break or bring us any problems.

Regarding how easy or difficult it is for me to move workloads between the cloud and my data center using the solution, we don't have problems. In general, it's easy.

We are talking about moving applications from on-premise to the cloud. We need to see if that represents any cost savings. We would need to go through a migration process, and that would be an extra cost.We would need to see if that is beneficial.

I rate the overall solution a nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Red Hat Enterprise Linux (RHEL)
April 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
770,458 professionals have used our research since 2012.
Network and Linux System Administrator at a financial services firm with 51-200 employees
Real User
Top 20
Customizable, stable, and easy to upgrade
Pros and Cons
  • "It is open source. We can customize it as per our requirements."
  • "Their support needs improvement. It should be faster for priority tickets."

What is our primary use case?

We are a brokerage firm. We use Red Hat Enterprise Linux for trading purposes. We develop our applications on it.

By implementing Red Hat Enterprise Linux, we wanted a stable server and OS.

How has it helped my organization?

There is an in-built feature for shell scripting, so we can automate things that have to run on time in production. We created a script for the setup and configuration of certain things, such as disabling the firewall, network manager, and other things.

I am able to handle some of the daily issues automatically by using batch scripting and cron scheduler. I have also been able to debug some of the issues with the help of logs.

What is most valuable?

It is open source. We can customize it as per our requirements. We can change or optimize it as per our requirements.

What needs improvement?

Their support needs improvement. It should be faster for priority tickets.

Some of the tools can be improved and made user-friendly. The OpenStack and OpenShift tools can be better.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for almost three years.

What do I think about the stability of the solution?

It is stable. I would rate it a 9 out of 10 for stability.

What do I think about the scalability of the solution?

It is scalable. I would rate it a 9 out of 10 for scalability.

We have about 100 servers, and we have about four people working in the IT department.

How are customer service and support?

Their support needs to improve. If we create a priority ticket for Red Hat, they revert within four hours. They should respond within half an hour so that the issue can be resolved as soon as possible in the real or live environment, and the company has less downtime.

Which solution did I use previously and why did I switch?

We are using Red Hat Enterprise Linux and Windows operating systems.

How was the initial setup?

Upgrades and migrations are easy with Red Hat Enterprise Linux. We are currently working on upgrades from RHEL 7 to RHEL 9.

What's my experience with pricing, setup cost, and licensing?

We use open source. We only have a subscription for support.

What other advice do I have?

For security purposes, we use the SSH key algorithm, MD5, and SHA256. We have set up a firewall in our network, and all servers are password-based. We also block some common ports that are open when we install the OS. We also have monitoring tools to ensure uptime.

Overall, I would rate Red Hat Enterprise Linux a 9 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Consultant at a tech services company with 11-50 employees
Consultant
Offers portability, security, and stability
Pros and Cons
  • "Red Hat Enterprise Linux's most valuable attribute is its stability."
  • "A targeted package tailored for small and medium-sized businesses can help increase business."

What is our primary use case?

We are a Red Hat Enterprise Linux partner and provide host servers for various applications, including web applications and databases.

How has it helped my organization?

Red Hat Enterprise Linux's built-in security features simplify risk reduction and compliance maintenance, making them easy to use. We utilize SA Linux, a highly secure operating system. Its risk mitigation and compliance measures are effectively implemented due to the regular delivery of patches, updates, and bug fixes. This continuous maintenance enhances the stability of the system.

We are able to maintain compliance when it comes to the security regulations.

The level of portability succeeds in keeping our organization agile.

We used several platforms, but Red Hat provides us with a more uniform installation process, a more consistent platform, and easier system maintenance. Additionally, the Ansible playbooks are now simpler to manage due to the standardization of our platform. We quickly realized the benefits of adopting a single platform instead of using multiple platforms. This decision has streamlined our operations and simplified license management for our sales department. Additionally, the purchase process has become more straightforward.

We operate a hybrid IT infrastructure consisting of both on-premises and cloud servers. We have had positive experiences with Red Hat Enterprise Linux, which has enabled us to build and deploy applications with confidence and ensure their availability across physical, virtual, and cloud environments.

Red Hat Insights is a valuable tool for preventing emergencies caused by security vulnerabilities, non-compliant configurations, and unpatched systems. Although we haven't faced an emergency yet, we've noticed that the tool provides valuable advice and sometimes even playbooks to resolve security and stability issues. It's a powerful tool indeed.

Red Hat Insights provides us with vulnerability alerts and targeted guidance. All systems are stable and we have no crashes and no failouts.

What is most valuable?

Red Hat Enterprise Linux's most valuable attribute is its stability.

What needs improvement?

A targeted package tailored for small and medium-sized businesses can help increase business.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for ten years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is stable. We have been running the solution for years with no crashes.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable. We have not encountered any issues. Since we are virtualized, it is merely a matter of allocating virtual CPUs, virtual memory, and so on. The limits are very high, so we are not currently experiencing any constraints.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched from our previous solution to Red Hat Enterprise Linux because of the uniformity of the platform. It is also a larger organization that is well known.

How was the initial setup?

The initial deployment is straightforward and well-documented. The deployment time is between 15 to 30 minutes.

What other advice do I have?

I would rate Red Hat Enterprise Linux eight out of ten.

From what I've seen of Red Hat Enterprise Linux, it's well-documented. There are comprehensive notes and documentation available. I've been using it recently, and I've found that all the information I need is readily available. If we can't find what we're looking for, our support organization is there to help.

We have a virtual environment and deploy the solution from a satellite.

Currently, we require two people for the maintenance of Red Hat Enterprise Linux.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Senior DevOps and Infrastructure Architect at a tech services company with 51-200 employees
MSP
A top-notch solution that provides copious and high-quality documentation and saves time
Pros and Cons
  • "Copious documentation is probably the best feature of the solution."
  • "The solution should be made more secure."

What is our primary use case?

We installed the product at a very large hospital as their underlying operating system for Kubernetes, but it is not OpenShift. We use it for one-off servers and lab machines.

What is most valuable?

Copious documentation is probably the best feature of the solution. If you have a lot of high-quality documentation in one location, it is easier to search and get exactly what you need. It's more efficient when I get stuck on a problem or need help configuring something. It saves us time searching through Google or looking through GitHub Issues to solve the problems. It is a top-notch solution.

What needs improvement?

If the solution were easier to use and understand, it would not get disabled as often as it does. The solution should be made more secure. The changes made to CentOS make it hard for somebody to spin up and test it without having a preexisting relationship and license. 

If somebody wants to get something going quickly and is trying to settle on Red Hat, they don't have a free version to go to. Ubuntu and SUSE provide such platforms to the users. It is one Achilles heel in Red Hat at the moment. 

Even if Red Hat would enable a full version trial for people to test it, it would be less than what others are doing. Others are giving it away for free until you actually need support, and then you can choose if you need to buy it. With SUSE you can install it with SUSE Leap. It's pretty much the same thing. When you want support, you must enable support, and it becomes SLES.

There's nothing in Red Hat where I can run along on the free version for as long as I need to, and then when I want support, activate support on the same product. I have to reinstall it if I want Red Hat. Even with CentOS, it still wasn't possible to just activate it for Red Hat and make it become Red Hat Enterprise Linux. That's been something that's long been lacking in the product.

For how long have I used the solution?

I have been using the solution since 1996 or 1997.

What do I think about the stability of the solution?

I have no complaints at all about the stability of the product.

What do I think about the scalability of the solution?

As time goes on, the solution gets better. It adopts new features. I would say that it does a pretty good job.

How are customer service and support?

The few times that I've encountered support, it was great. I don't really go through support channels. However, when I reach out and ask a question to the people I know in support, I get answers pretty quickly. I find that they have a good deal of product knowledge.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

When I first started using the product in the 90s, it was just Red Hat. So I used Red Hat, and I used IBM Slack. I've used quite a number of different Linux distributions. Red Hat Enterprise Linux has been around longer than Ubuntu. I still use other solutions along with Red Hat Enterprise Linux.

How was the initial setup?

Typically, the initial setup is pretty straightforward. If it's virtualization, it is really easy because we have an image already, or we can create one. We can use Kickstart. I used to run a 5000-node HPC cluster in the early 2000s based on Red Hat Enterprise Linux. We used a combination of SystemImager and Kickstart for it.

What other advice do I have?

It's the default posture of a lot of the third-party vendors that you should just disable and leave them off. With containerization being prevalent everywhere, portability is across the board. Red Hat Enterprise Linux adopted Podman as opposed to Docker. Podman is a good tool, and I like it. Red Hat Enterprise Linux is the standard on which many others have based their platforms.

Using SELinux is largely misunderstood. If used properly, it provides a great platform for us. Red Hat is a big corporation, and we have people we can reach out and talk to. The same goes for SUSE. For Ubuntu, I have always gone straight to NVIDIA for support. I personally don't know of any great differentiators between all the products. I know Red Hat. It's been around longer, and I've had a long history that makes me comfortable. 

I wouldn’t recommend one over the other. It would come down to the use case. If someone wants Kubernetes on-prem, I would probably guide them toward OpenShift. I do have customers that don't run OpenShift on-prem. I often find that the customers already have a preference because they already have a license. So it's never really a decision that falls on me.

Red Hat Enterprise Linux uses firewalls, so configuring a firewall is easy. I have deployed the solution in multiple places. Overall, I rate the product an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
The solution's enterprise-level security provides peace of mind, ensures compliance, and allows us to focus on other tasks
Pros and Cons
  • "One of Red Hat Enterprise Linux’s valuable features is its enterprise-level security. We are guaranteed that it's secure, and that's important for us because we need to comply with security regulations. Security always remains a top priority."
  • "The knowledge base provided by Red Hat exists, but I find it difficult to navigate. The information seems scattered and hard to find."

What is our primary use case?

One of our use cases is for our in-house applications that the development team builds. We also use it for typical tasks like running Jenkins, GitLab, and other development tools to make them accessible for the developers who write code and do software development.

What is most valuable?

One of Red Hat Enterprise Linux’s valuable features is its enterprise-level security. We are guaranteed that it's secure, and that's important for us because we need to comply with security regulations. Security always remains a top priority.

We just run Red Hat Enterprise Linux’s built-in security features day in and day out. We know it's secure, and then we just move on to other tasks. It's like a routine where we don't have to think too much because we know it's already integrated into the whole enterprise. It's the next step, and it gives us more time to focus on other tasks.

What needs improvement?

We are trying to figure out how to enable encryption or just encryption. The last thing we want is to use locks, which are a hassle for encryption. We don't have the personnel to unlock the system every time it gets rebooted. I know there's a way, like on Windows, where they have TPM. I'm not sure how Red Hat Enterprise Linux’s TPM works. That's one of the issues we face—how to utilize TPM effectively.

I think in the future, if the company requires us to encrypt everything, it would be a time-consuming process. I'm not sure how long that would take or if it will happen. I just want to understand how Red Hat Enterprise Linux and TPM work or if there's an existing solution that works similarly where I don't necessarily have to be present every time my system reboots and enter a password. At least for Windows, we know that it works, but I'm not familiar with the equivalent functionality in Red Hat Enterprise Linux.

In future releases, I would prefer a Red Hat Enterprise Linux image that fits on a DVD. The Red Hat Enterprise Linux image keeps getting larger and larger. One of the biggest requirements for my company is that it has to fit on a DVD. Now, with Red Hat Enterprise Linux 9 approaching close to ten gigabytes, it won't fit on a DVD anymore. The last thing we want to resort to is using Blu-ray. I prefer not to use Blu-ray. So we need to keep the image size on a DVD smaller. That's one of the main issues. And we can't use USB sticks either, even though they're a new option. Everything needs to be burned on a DVD. So having a Red Hat Enterprise Linux image that fits on a DVD would be beneficial for any future versions or releases.

For how long have I used the solution?

I have been using this solution for eight years now. Right now, we're migrating. I'm trying to upgrade from Red Hat Enterprise Linux 6 to Red Hat Enterprise Linux 7. And that process is painstaking. It's taking a lot of time. I know we want to get that done before October because I think that's when the security support for Red Hat Enterprise Linux 6 expires. We need to move everything to Red Hat Enterprise Linux 7.

We have a lot of legacy systems, and it's very time-consuming trying to figure out what will work and which version of Red Hat Enterprise Linux will support all our applications. So it's just a lengthy process to go through.

What do I think about the stability of the solution?

In terms of stability, there have been some issues, particularly on the workstation side. The workstation tends to freeze up occasionally, requiring a system restart. The server side, on the other hand, works well as intended. Although Red Hat Enterprise Linux is primarily designed for servers, our developers use it as a workstation, and that can sometimes cause issues after a couple of days of continuous use.

They may need to restart their systems when something freezes or stops working. So it's one of those things we encounter.

How are customer service and support?

I don't really use it extensively. I have some knowledge and experience with it, but I don't heavily rely on Red Hat support. Whenever I encounter a problem, I usually turn to Google for solutions.

The knowledge base provided by Red Hat exists, but I find it difficult to navigate. The information seems scattered and hard to find. I tend to prefer searching on Google since I can get immediate answers there compared to the knowledge base, which can be challenging to navigate. It seems like the knowledge base could use some improvement.

Which solution did I use previously and why did I switch?

One of the main advantages is the level of support. Red Hat Enterprise Linux provides nearly ten years of support, including two years of extended support, whereas other operating systems typically have one or two major versions released within five years. It can be challenging to allocate the budget for frequent updates over such a short period. So I think that's the main appeal of Red Hat Enterprise Linux—its ten-year support with an additional two years.

How was the initial setup?

Since I've been working with Red Hat Enterprise Linux for a long time, it feels easy for me. However, for someone completely new to it, especially coming from a Windows background, it might seem more complicated. But for me, it's second nature and not that difficult. So the initial setup depends on the level of familiarity with the system.

For a brand-new system, it might take around ten minutes.

Which other solutions did I evaluate?

I have worked with CentOS, Fedora, and Ubuntu. So I have experience with different flavors of Linux, from the Ubuntu side to Fedora. From a developer's point of view, the main difference, if I compare it to Ubuntu, is that they always get the latest packages, which helps them a lot. 

On the other hand, with Red Hat Enterprise Linux, I understand that it's set up to prioritize security. But sometimes, from a development perspective, it's challenging for them to obtain the latest packages. As an assessment, I have to go out there, fetch the package or compile the new package for the new version, and then bring it into Red Hat Enterprise Linux so that developers can use it. I think that's the issue. It's a balancing act between trying to get the latest package versions and ensuring stability and security. It's a problem that I think everyone struggles with.

What other advice do I have?

Overall, I would rate the solution an eight out of ten because there is always room for improvement when it comes to technology.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Software Engineer at a security firm with 10,001+ employees
Real User
GUI for network adapters, and built-in tools such as Mozilla browser, are key for us
Pros and Cons
  • "The GUI for network adapters and built-in tools provided by RHEL, such as the Mozilla browser, have been valuable. Since they come built-in, it saves the time of having to install them, and you have everything necessary with the installation itself."
  • "Until now, RHEL has been the most stable OS I have ever seen. Nothing seems to break, with frequent updates. I have been running it 24/7 for the past 18 months and it runs flawlessly."
  • "I really think that the upgrade policies between the major versions, like from from RHEL 5 to RHEL 6, should be much easier, similar to what is in place for upgrading from RHEL 6 to RHEL 6.8."

What is most valuable?

The GUI for network adapters and built-in tools provided by RHEL, such as the Mozilla browser, have been valuable. Since they come built-in, it saves the time of having to install them, and you have everything necessary with the installation itself.

There are several tools which Red Hat provides as add-ons such as ReaR (Relax and Recover) which can be used for disaster recovery.

What needs improvement?

Improvements are necessary to stay in the market and face the competition. I really think that the upgrade policies between the major versions, like from from RHEL 5 to RHEL 6, should be much easier, similar to what is in place for upgrading from RHEL 6 to RHEL 6.8.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Until now, RHEL has been the most stable OS I have ever seen. Nothing seems to break, with frequent updates. I have been running it 24/7 for the past 18 months and it runs flawlessly.

What do I think about the scalability of the solution?

No issues so far. You can always scale the hard disk as much as you want, add NFS, CIFS disks and still the enterprise solution would run seamlessly.

How are customer service and technical support?

I would rate technical support at eight out of ten. Though they have some excellent engineers available, the case mostly goes through level-3 support staff and then it moves forward. This can sometimes be a time consuming process and lethal for a company.

Which solution did I use previously and why did I switch?

No, we did not use a previous solution. We knew about Red Hat from our inception. It was a pretty well-known enterprise platform.

How was the initial setup?

The setup of RHEL is straightforward, there is nothing complex about it. Everything is well documented on their website.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit on the expensive side, mainly because of the support they provide. However, it is quite affordable if you are an organization. If, as a small company or individual, this is an expensive option, I would recommend CentOS, which is an exact replica of RHEL, minus the customer support.

What other advice do I have?

I have worked on a few Linux platforms, but Red Hat is a different experience. Due to its stability, it makes an excellent choice. It’s so-called invincible security makes sure that your data remains safe. The excellent customer service support agents are ready to get your problem resolved almost within an hour of opening a case (as long as you have the premium license for your servers). Taking all this into consideration, I would say this solution is a nine out of 10.

I have been working on Red-hat for two years and I must say I enjoy working with it. No day is like another, since there will always be something which will enhance your learning curve.

I would say if you are managing high-end servers running complex programs, Red Hat would never do you wrong. It has a lot of built-in tools if you choose the maximalist installation. If you are running a low-end server, you can even go with the minimalist installation which would only cramp a few megabytes of your processor power.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Data Platform Engineer at a manufacturing company with 10,001+ employees
Real User
Comes with good tech support and security patching feature
Pros and Cons
  • "Red Hat Enterprise Linux is the underlying licensing system that our third-party tool uses. It offers convenience. We can open a case when we want to escalate anything."
  • "I don't like the UI changes that come with different versions."

What is most valuable?

Red Hat Enterprise Linux is the underlying licensing system that our third-party tool uses. It offers convenience. We can open a case when we want to escalate anything. 

The tool's insights included with licensing is good. Security patching is also a good feature for us.

What needs improvement?

I don't like the UI changes that come with different versions. 

How are customer service and support?

The tool's support is good. Sometimes, support comes from India. I try to wait and ensure remote support is from the US so that it fits the timeline. 

How would you rate customer service and support?

Positive

How was the initial setup?

The product's deployment is straightforward. 

What other advice do I have?

We are a big data shop that has around 700-800 nodes.

Red Hat Enterprise Linux Leapp was very helpful. It is very easy to use. 

Our servers run for 500 days, and we reboot them every 600 days. 

I search through Red Hat Enterprise Linux's knowledge base daily. 

We use Red Hat Enterprise Linux 8.6 since the third-party tool is compatible with it. 

We use satellites for the operating system and Ansible to do the configuration. 

I rate Red Hat Enterprise Linux a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.