I'm a customer and end-user.

Our company decided to use this solution due to the fact that it's a stable and easy integration. Also, from the user perspective, when we talk about our email delivery people, they are not tech-savvy people. Therefore, if I ask them to do a complex configuration, they will get confused. However, this product makes everything very simple. At least with our platform, we did not face any issues. We followed the documentation and integrated it with our CRM. 

Apart from that, SendGrid provides lots of things within the tool. 

They have a feature called Auto Warmup IP, so we don't have to do it for every single client manually. We have the Auto Warmup feature enabled, and it will automatically warm up all the IPs. It also supports sub-user management. We can have 30 or 40 people working on the same thing and we can create multiple users and give them their own credentials to work on a separate account. It makes it very easy to track everybody to see who is doing what.

I'd rate the solution a nine out of ten. 

I'm a customer and end-user.

I'm not sure which version I'm on. It's a SaaS, so it will be the one available from 2018 to 2022.

New users should consider the tool and what they need it to do, and under which team. They need to look at if they need API integration and if they have a technical team that can manage the product or if they only have a non-technical person. It's a good idea to have someone that is very technical, who can understand it well, and be able to look at the insights and data and be comfortable with the dashboard. You may need someone who understands HTML as well. You need someone who is technical, operational and understands marketing. Or, you need three people, one to cover each of these aspects.

I'd rate the solution nine out of ten.

I give the solution a seven out of ten because it is the most reliable email sending I have been using for the past few years, and seven also because there are some features that are not available in the SendGrid, but it is also seven because other competitors are more advanced or they have more tools to cater. A seven also because of the pricing. SendGrid is the most cost-effective solution that I have been using.

Using the solution in the first two years was okay because my client was using credit from SendGrid. They are a startup and it came from venture capital. They were granted credit and we made use of it. Once the credits were all exhausted, my client told me that we needed to adjust the budget for the plans on SendGrid, and this is where we have something to do with SendGrid. My client's website and stores have colossal traffic every day, so they have trouble with contacts exceeding the plan limit. They asked me to solve the contact issue with the alert level showing on the dashboard on SendGrid which is a little bit of a hassle to do for clients who don't want to upgrade their plan. I think SendGrid is not ready with the email marketing part because, unlike Klaviyo, which has a diagram that you can drag and drop what happens to an email, and then there is also conditioning. SendGrid is all plug-and-play. You can add something like an interval on each email. I think that's the SendGrid automation. You can just set which contact list to use for the automation. I think it's not really that possible with email marketing. I think the easiest way to work with SendGrid is with segmentation and the deeper filtering of the emails when you want to send to some customers that already have this, or already received their orders. Also in the filtering of different emails or contacts that have something like data that might be unique from each other contact. 

We are a startup company and all of our stores use SendGrid which is made up of three users.

If you are thinking of using the solution for the first time you can start with the SMTP if you are just testing. If you want to have a dedicated IP so that your emails can have almost 100% deliverability, you can sign up for their plan, and also buy the dedicated IP. If you want to automate the emails for your customers, I advise you to use the automation feature in SendGrid.

I'd advise new users to understand email deliverability exceptionally well. 

It does everything we need. It's got templating. It's got email validation. It's great. I'd rate it a ten out of ten. 

I am an end-user.

I'm not sure which version of the solution I'm using.

I would recommend the solution to others. I find it pretty easy to use, and working on it is fast. Anyone can use it.

I'm a happy customer. Therefore, I would rate the solution nine out of ten.

I would rate it a seven out of ten.

I've been using the V2 API of SendGrid. I started with V1 API and then moved over to V2 API.

Five to six applications rely on the SendGrid email service. My company has a technical team with five people that takes care of the maintenance of the tool.

I'd advise anyone thinking about using SendGrid for the first time to go for it, but you need to account for all the setup processes and do the setup correctly.

It's a good product as it is scalable and fulfills all our use cases. Even if there is any email drop, we can learn and find the reason immediately.

I recommend the solution to others and rate it as an eight.

Go ahead! It is pretty simple to use.

It is not that it does much, but what it does, it does well.

This is simple and fits to our mass mailing needs. It's good for e-mail marketing.